Senior Manager Contract System Configuration

Davita Inc.; Alpharetta (GA); Remote; USD 122,000 - 266,000; Full time

Job summary

Davita Inc. seeks a Senior Manager for Contract System Configuration to lead teams and develop strategies for effectively managing contract systems. This role requires collaboration across various departments and the ability to enhance system efficiencies while maintaining high-quality standards. Ideal candidates possess strong leadership skills and a background in system configuration within the healthcare industry.

Benefits

401(k) with matching contributions

Rich medical & pharmacy benefits

100% employer-paid dental and vision benefits

Generous paid time off and holidays

Tuition reimbursement and career development

Adoption assistance and family support

Employee discount program

Qualifications

• 8+ years of experience required.
• 1+ years of supervisory/management experience.
• Direct leadership experience with system configuration preferred.

Responsibilities

• Leads teams in developing system configurations for enterprise contracts.
• Oversees vendor relationship and ensures delivery of enhancements.
• Evaluates departmental performance and implements efficiency improvements.

Skills

Analytical skills

Problem-solving skills

Negotiating skills

Organizational skills

Customer service skills

Leadership skills

Communication skills

Interpersonal skills

Education

Bachelor's degree

Tools

MS Office

Job description

JOB DESCRIPTION

The Senior Manager Contract System Configuration is a strategic, future-oriented leader that oversees the end-to-end activities associated with the management of the Contract System Configuration functions for the enterprise. The Manager is responsible for driving the most efficient technical solutions while providing strategic future state vison. The Senior manager has managers as direct reports and develops and implements strategies to support organizational goals and initiatives.

RESPONSIBILITIES

• Leads manger(s) and their teams in the development and maintenance of system configurations to execute enterprise contracts with varied degrees of complexity for clients, capabilities and products.
• Represents Contract System Configuration for both departmental and company-wide initiatives; Actively provides direction and participates in both the development and execution of projects.
• Develops, plans and executes strategies that align with enterprise and department goals. Partners with leaders across the enterprise to implement strategic initiatives, leading cross-functional teams, setting expectations and ensuring roles and responsibilities are understood.
• Oversees the vendor relationship and communicates business needs and system design options for enhancements and/or defect fixes; Ensures delivery of the enhancement meets business needs.
• Provides support for planning of new applications and other system infrastructure to identify gaps with existing system capabilities and opportunities available in new applications under review; Evaluates viability within existing application processing and workflow and directs prospective analysis of existing applications and other system infrastructure to identify continuous improvement and potential enhancement opportunities.
• Establishes, maintains, and works to strengthen relationships with various stakeholders across key areas. Identifies opportunities for teams to collaborate with internal and external stakeholders.
• Oversees the development of new programs and services to align process and gain efficiencies. Ties current department processes and initiatives to the strategic roadmap and vision to ensure the department is set up for success.
• Evaluates the performance of the department, identifying areas for improvement and implementing changes to enhance efficiency and productivity while ensuring adherence to the budget.
• Ensures work and projects are completed within schedules and budgets and takes corrective action, as needed.

QUALIFICATIONS

Minimum Qualifications

• 8+ years w/Bachelor's degree; 1+ years supervisory/management

Additional Experience

• Direct leadership experience with system configuration in support of contract and/or product operations highly preferred

Knowledge, Skills, Abilities

• Ability to take initiative and demonstrate accountability for area of responsibility
• Detail-oriented with strong analytical, and problem-solving skills and negotiating skills
• Strong organizational, time and project management skills, including priority-setting and multi-tasking abilities
• Excellent customer service skills with a strong focus on customer experience
• Ability to create and promote a constructive work environment
• Strong leadership skills with the ability to encourage innovation and teamwork
• Knowledge of Delta Dental products, policies, claims, eligibility and underwriting procedures and guidelines
• High level of knowledge of Current Dental Terminology ("CDT") codes and dental nomenclature
• High level of knowledge of contract system configuration concepts, systems and dental policy processing guidelines
• Knowledge of health care industry issues
• Ability to effectively adapt to change and is comfortable handling risk and uncertainty
• PC literacy; MSOffice skills (Outlook, Word, Excel, PowerPoint, MS Teams)
• Strong written and verbal communication skills; ability to present written information and findings; ability to communicate concepts; ability to make executive-level presentations
• Strong interpersonal skills; ability to interact well with all levels of staff, co-workers and outside contacts

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 24. $122,400 - $265,100

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

#LI-Remote

ABOUT THE TEAM

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, Hawaii, Maine, Nebraska, New Hampshire, North Dakota, Oklahoma, Vermont, West Virginia, Wyoming, Washington DC, Puerto Rico or other US Territories or outside of the United States at this time.