Senior Manager, Content Design & Conversation UX

Capital One; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a senior manager of content design to lead the conversational design vision for our AI agent servicing experience within the Retail Bank Content Design team. You will shape dialogues, journeys and ensure human-centered, transparent interactions across channels.

The ideal candidate brings 8+ years in content design, strong leadership, experience with design systems and collaboration with product, tech, and business partners.

Qualifications

• At least 6 years of content design, content strategy, or UX writing.
• At least 6 years working with and contributing to an established design system.
• Experience leading design projects or teams.
• Proficiency in design and prototyping tools such as Figma.

Responsibilities

• Lead content design initiatives across product teams.
• Mentor designers and advance the design craft within Capital One.
• Shape product direction using deep content expertise and user insights.
• Collaborate with product, tech and business partners to align user needs with business goals.

Skills

Content design

Design system

Tools

Figma

Job description

Capital One is seeking a senior manager of content design to lead the conversational design vision for our AI agent servicing experience within the Retail Bank Content Design team. You will shape dialogues, journeys and ensure human-centered, transparent interactions across channels.

The ideal candidate brings 8+ years in content design, strong leadership, experience with design systems and collaboration with product, tech, and business partners.