Senior Manager, AI Conversation Design & Content

Capital One; Richmond (VA); On-site; USD 183,000 - 208,000; Full time

Job summary

Capital One seeks a Senior Manager of Content Design to lead the Retail Bank Content Design team, shaping AI banking conversations and golden dialogue strategies. You will mentor designers, align product direction with user needs, and influence cross-functional partners in a human-centered, data-informed approach.

The role emphasizes leadership across content strategy, UX writing, and design system collaboration within a regulated financial context.

Qualifications

• At least 6 years of experience with content design, content strategy, or UX writing.
• At least 6 years of experience working with and contributing to an established design system.

Responsibilities

• Lead, mentor and consult with others to mature the design discipline.
• Shape product direction by leveraging deep content design expertise, user insights, and business understanding.
• Drive alignment across product, tech and business partners to center user needs.
• Advocate for human-centered methodologies using data, research and design expertise.
• Contribute to portfolio management and prioritization to balance scope and impact.
• Present work across levels, influencing stakeholders to achieve desired results.

Skills

Content design

Content strategy

UX writing

Design systems

Tools

Figma

Design Systems

Job description

Capital One seeks a Senior Manager of Content Design to lead the Retail Bank Content Design team, shaping AI banking conversations and golden dialogue strategies. You will mentor designers, align product direction with user needs, and influence cross-functional partners in a human-centered, data-informed approach.

The role emphasizes leadership across content strategy, UX writing, and design system collaboration within a regulated financial context.