Senior Manager, Community Engagement & Strategy

Fidelity Investments Inc.; Durham (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

Fidelity Investments is seeking a Senior Manager for the Community and Engagement Center of Excellence. You will plan and execute initiatives that deepen member engagement, strengthen community health, and turn conversations into business insights.

You will lead cross-functional programs, oversee platform health, measure impact with KPIs, and deliver executive-level reporting. This role requires collaborative leadership and a customer-first mindset in a fast-paced environment.

Qualifications

• 8+ years in community management, program management, or related fields.
• Ability to build trust across stakeholders and foster teamwork.
• Salesforce and/or Salesforce Marketing Cloud experience a plus.
• Experience managing a community platform a plus.
• Bachelor's degree in a relevant field.

Responsibilities

• Oversee planning of programming across Fidelity Institutional client segments and communities to ensure consistent approach to integrate peer-to-peer opportunities in all client events.
• Lead the development and execution of community engagement strategies that increase member participation, drive peer-to-peer engagement and create value for members.
• Develop and manage high-impact community programs/events, research initiatives, member cohorts and member committees to keep community engaged and informed.
• Monitor and analyze community engagement metrics, KPIs to assess performance and identify opportunities for growth.
• Oversee ongoing community platform health, including content management, discussion moderation, and turning member conversations into useful business insights.
• Contribute to quarterly scorecards and reporting to deliver executive-level insights that demonstrate community impact and outcomes. Build frameworks for measuring program effectiveness, engagement trends, and member outcomes.
• Establish and maintain community governance processes, operating procedures, and best practices that support scalable community operations.
• Monitor industry trends and emerging community management practices to drive innovation.

Skills

Community management

Program management

Member engagement

Customer experience

Cross-functional collaboration

Content coordination

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Job description

Fidelity Investments is seeking a Senior Manager for the Community and Engagement Center of Excellence. You will plan and execute initiatives that deepen member engagement, strengthen community health, and turn conversations into business insights.

You will lead cross-functional programs, oversee platform health, measure impact with KPIs, and deliver executive-level reporting. This role requires collaborative leadership and a customer-first mindset in a fast-paced environment.