Senior Manager Communications

ServiceMaster® Brands; United States; Remote; USD 112,000 - 130,000; Full time

Job summary

Join a leading franchise provider as a Senior Manager of Communications. This remote role involves shaping communication strategies, enhancing franchisee engagement, and managing North American communication activities. Ideal candidates will have strong writing skills and strategic planning experience, along with a Bachelor's degree in marketing or business.

Benefits

Medical, Dental, and Vision insurance

401(k) match

15 days paid time off

Opportunities for career growth

Qualifications

• 6-10 years of relevant experience; franchise experience is a plus.
• Understanding of business objectives, industry trends, and competitive landscape.

Responsibilities

• Develop and implement communication strategies and provide guidance.
• Enhance franchisee engagement through strategic communication plans.
• Create influential executive presentations and support crisis communication.

Skills

Strategic communication planning

Exceptional writing

Digital communication

Relationship building

Education

Bachelor’s degree in marketing

Master’s preferred

Tools

Communication tools

Job description

Join us to apply for the Senior Manager Communications role at ServiceMaster Brands

We’re growing and adding a new position to our team!

Are you ready to be part of something exciting?

What We Offer

• Medical, Dental, and Vision insurance starting the first day of the month following your hire date
• 401(k) match
• 15 days paid time off plus paid holidays, including 2 floating holidays
• Opportunities for career growth and advancement

Senior Manager, Communications

Join ServiceMaster Brands as the Senior Manager, Communications for ServiceMaster Restore and ServiceMaster Clean. You will shape communication and engagement strategies for our franchise networks and lead change management initiatives. As part of our centralized communications team, you will be a strategic advisor, managing North American communication activities from strategy to execution and measurement across channels. Collaboration with colleagues across functions is essential.

Key Responsibilities

• Partner with leadership to develop and implement communication strategies and provide guidance on communication topics.
• Enhance franchisee engagement through strategic communication plans supporting growth initiatives.
• Develop and deliver impactful content, including executive communications, franchise network messaging, change management strategies, and proactive initiatives to strengthen franchisee relationships.
• Participate in leadership meetings and contribute to the Franchise Council.
• Create influential executive presentations and support crisis communication efforts.
• Optimize communication processes using tools and technology, and establish measurement metrics to evaluate effectiveness and improve strategies.

Qualifications

• Strategic communication planning skills aligned with organizational goals.
• Understanding of business objectives, industry trends, and competitive landscape.
• Experience in change management communication.
• Ability to set measurable objectives, analyze data, and evaluate communication initiatives.
• Exceptional writing, editing, and digital communication skills, including content creation and SEO basics.
• Knowledge of internal communications, visual design principles, project management, and relationship building.
• Proficiency with communication tools and software.
• Bachelor’s degree in marketing, business, or related field; Master’s preferred.
• 6-10 years of relevant experience; franchise experience is a plus.

Work Location

This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County.

Compensation

The salary range starts at approximately $112,000 plus incentives, depending on skills and experience.

About ServiceMaster Brands

ServiceMaster Brands is a leading franchise provider in residential and commercial services, with over 3,200 franchisees across 4,600+ locations, generating over $3.5 billion in sales. Founded in 1929, our brands include ServiceMaster Restore, ServiceMaster Clean, Merry Maids, and others, committed to integrity and customer service. Headquartered in Atlanta, Georgia, and part of Roark Capital Group since 2020.