Senior Manager, Communication Consultant

Fidelity Investments Inc.; Westlake (TX); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Communications Consultant to enhance participant engagement through strategic communication. This role involves collaborating with clients to develop tailored communication strategies that align with organizational goals and participant needs. You will lead client meetings, manage communication projects, and ensure compliance with regulatory requirements while driving satisfaction through effective service delivery. Join a forward-thinking team that values flexibility and innovation, allowing you to thrive in a hybrid work environment that balances personal and business needs.

Qualifications

• Experience in employee benefits communications and client consultation.
• FINRA licenses preferred or required within 90 days.

Responsibilities

• Lead client meetings to review communication requirements and deliverables.
• Manage creation and deployment of communications for clients.
• Ensure strong client satisfaction through effective communication strategies.

Skills

Employee benefits communications

Client consultation

Creative problem solving

Attention to detail

Data driven mindset

Effective listening

Organizational skills

Education

FINRA Series 7 license

FINRA Series 63 license

Job description

Job Description:

The Role

This communication consultant role sits within the Tax-Exempt Market, under Fidelity Wealth. We are aligned closely with Fidelity Workplace Investing, as we support retirement plans for tax-exempt employers and their participants. Our clients are organizations—healthcare, higher ed, government and faith-based—who want to help people live better lives, and our mission is to help their employees become retirement-ready. We serve those who serve others. That culture carries through in how we work with our clients, their employees, and how we work together as a service team.

The Expertise You Have

• Experience in employee benefits communications and/or financial services preferred
• Client consultation experience
• FINRA Series 7 and 63 licenses preferred (or required within 90 days)

The Purpose of Your Role

The purpose of the role is to drive participant engagement with Fidelity’s wide array of educational resources, marketing campaigns, tools, and workshops that can help participants make informed financial decisions. The Communications Consultant helps our clients determine and map out a communication and education strategy that meets their organizational goals and participant needs.

Job Responsibilities

• Participate in or lead client meetings to review communication requirements, deliverables, negotiate deadlines, and review budget implications.
• Strategize on the best approach to communicate critical information to participants in the most effective channel while prioritizing digital approaches.
• Manage the creation and deployment of communications related to defined contribution/non-qualified plans and associated Fidelity products and services.
• Respond to client inquiries quickly with answers that go beyond the stated need and delight the client.
• Ensure strong client satisfaction through the seamless execution of effective communications strategies based upon client needs and goals, and delivering high quality communication services.
• Uncover plan-level opportunities by reviewing data from various internal sources and turning those data points into a cohesive story with clear actionable steps.
• Play the liaison between our marketing team and the client to ensure our marketing campaigns are understood and agreed to prior to distribution.
• Communicate operational updates to participants such as fund or fee changes.
• Measure and report successes/opportunities based on the results of our communications.
• Ensure regulatory mailings are set up and distributed in adherence with FINRA and DOL requirements.
• Estimate cost of projects and bill for our services (when applicable).
• Up to 25% travel.

The Skills You Bring

• Curiosity and the desire to learn.
• Team player who is willing to help the broader organization.
• Ability to influence client direction and decisions.
• Highly organized.
• Ability to work independently or collaboratively based on the circumstances.
• Creative problem solving.
• Strong attention to detail.
• Ability to juggle multiple, competing priorities.
• Active and effective listening skills.
• Data driven mindset.
• Comfortable working in a fast-paced, ever-changing environment that may require resourcefulness to get answers.
• Ability to travel up to 25% of the time.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling Dynamic Working. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, all business days, every four weeks. These requirements are subject to change.