Senior Manager - Collaboration Platforms

United Airlines; Houston, Northern (TX, KY); Hybrid; USD 141,000 - 183,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

Life insurance

Disability coverage

Parental leave

Commuter benefits

Paid holidays

Paid time off

401(k) and flight privileges

Job summary

United Airlines seeks an experienced leader to define, deliver, and operate the enterprise collaboration technology ecosystem across Microsoft 365 platforms. You will drive strategy, governance, modernization, and adoption of collaboration services to improve productivity, security, and employee experience.

The role focuses on automation-first solutions using PowerShell, APIs, and AI-driven approaches to reduce manual work at enterprise scale.

Qualifications

• Bachelor's degree required in IT, CS, engineering, or related field.
• 5+ years in enterprise IT with 3+ years leading collaboration technologies.
• Knowledge of Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange, Copilot).
• Experience with scripting (PowerShell) and API integrations.
• Ability to lead engineering teams and drive automation at scale.
• Up to 25% travel and hybrid in-office schedule.

Responsibilities

• Define and execute the enterprise collaboration roadmap across M365 platforms.
• Lead an engineering team delivering automation through scripting and APIs.
• Own end-to-end operational support for M365 services and monitoring.
• Establish governance, risk, and compliance for collaboration platforms.
• Lead adoption programs including Copilot rollout and training.
• Manage licensing strategy and vendor engagement.

Skills

Leadership

Cross-functional collaboration

Strategic planning

Vendor management

Change management

Communication

Problem solving

Education

Bachelor's degree

Information Technology / Computer Science / Engineering related field

Tools

PowerShell

APIs

Automation tooling

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

Responsible for defining, delivering, and operating the enterprise collaboration technology ecosystem across Microsoft 365 platforms including Teams, SharePoint, OneDrive, Outlook, and Office applications. The role drives strategy, governance, modernization, and adoption of collaboration services to improve productivity, security, and employee experience.

This position drives a culture of innovation and continual improvement, advancing AI-enabled collaboration capabilities including Copilot, agentic automation, and intelligent workflows. The team operates as a core engineering function, building scalable, automation‑first solutions through scripting (e.g., PowerShell), APIs, and emerging AI‑driven approaches to eliminate manual processes and improve operational efficiency at enterprise scale.

Works cross‑functionally with Security, Infrastructure, Legal, Finance, and business leaders to align collaboration capabilities with enterprise priorities while maintaining compliance, cost efficiency, and operational excellence.

• Strategy, Roadmap & Platform Ownership:
  • Define and execute the enterprise collaboration roadmap across M365 platforms, including cloud migration, platform consolidation, retirement of legacy systems, and adoption of emerging technologies (e.g., Copilot, AI agents) aligned to business priorities and productivity outcomes
• Engineering, Integration & Automation:
  • Lead a high‑performing engineering team delivering scalable automation solutions through scripting (e.g., PowerShell), API integrations, and agentic automation
  • Drive provisioning, reporting, audit workflows, and operational efficiency through automation‑first design
• Service Delivery & Operational Excellence:
  • Own end-to-end operational support for M365 services including reliability, incident management, service desk alignment, change control standards, and proactive monitoring using telemetry and usage trends
• Governance, Risk & Compliance:
  • Establish and enforce governance frameworks across collaboration platforms including data protection, external sharing, lifecycle management, AI governance, and regulatory compliance in partnership with Security and Legal teams
• Adoption, Training & User Enablement:
  • Lead enterprise adoption programs including Copilot rollout, user engagement strategies, training, and communication frameworks to drive effective usage while managing high‑change platform updates
• Licensing, Cost Optimization & Vendor Management:
  • Define and manage M365 licensing strategy (E3/E5/F3, Copilot), including cost optimization, entitlement governance, and partnership with Finance, Procurement, and Microsoft/vendor ecosystem
• Program Leadership & Team Management:
  • Lead large‑scale enterprise initiatives, develop engineering talent, and drive a culture of innovation, accountability, and continuous improvement while providing executive reporting and stakeholder alignment

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Bachelors in Information Technology, Computer Science, Engineering, or related field
• 5+ years in enterprise IT, with 3+ years leadership experience in collaboration technologies
• Knowledge of Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange, Copilot), governance frameworks, identity and access management, enterprise security, and collaboration platform lifecycle management
• Experience with strategic planning, vendor management, licensing optimization, incident and change management, and hands‑on automation development using scripting (e.g., PowerShell) and APIs
• Ability to lead engineering teams, translate business needs into scalable automation solutions, drive enterprise‑wide innovation, and deliver continuous improvement at scale
• Up to 25% travel required to support enterprise initiatives, vendor engagement, and on‑site business alignment
• Ability to work a hybrid schedule (2-3 days per week in office).
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Masters in Business Administration or Technology Management
• Microsoft 365 certifications (e.g., Teams, Security, Enterprise Admin)
• Advanced M365, Azure, Security certifications; ITIL
• 8–10+ years in enterprise IT, with 3–5+ years leadership experience in collaboration technologies
• Experience leading large-scale M365 transformation programs
• Knowledge of AI/automation platforms, agentic frameworks, observability tools, and DEX solutions
• Advanced automation architecture, analytics, and workflow orchestration
• Ability to influence executive decision‑making and lead enterprise transformation

The base pay range for this role is $140,600.00 to $183,108.00.

The base salary range/hourly rate listed is dependent on job‑related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]