Product Manager - Information Technology

United Airlines; Chicago (IL); On-site; USD 112,000 - 147,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Parental leave

Employee assistance

Commuter benefits

Paid holidays

Paid time off

Flight privileges

401(k)

Job summary

United Airlines is seeking a Product Manager to define the technical vision and strategy, aligning with business goals. You will gather requirements, prioritize features, manage the backlog, and develop the roadmap while coordinating with cross‑functional teams to ensure timely, quality releases.

The role emphasizes collaboration with stakeholders, monitoring KPIs, and guiding investments and tradeoffs across projects, with a focus on scalable, data‑driven decisions.

Qualifications

• Bachelor’s degree in CS, Engineering, or related field.
• 3+ years software product management experience.
• Experience with agile methodologies and JIRA.
• Strong communication and analytical skills.

Responsibilities

• Define and communicate the technical product vision and strategy.
• Gather requirements and prioritize features; manage backlog and roadmap.
• Collaborate with cross‑functional teams and stakeholders.
• Review QA plans and support QA during testing.
• Outline KPIs and monitor progress of deliverables.

Skills

Agile experience

JIRA

Product management

Stakeholder communication

Data analysis

Attention to detail

Planning & organization

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related field

Master's degree (Preferred)

Tools

Microsoft Office

Visio

AWS Cloud & DevOps knowledge

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The role of the Product Manager is to define and communicate the technical product vision and strategy, aligning it with business goals. It requires collaboration with stakeholders to gather requirements and prioritize features, manage the product backlog, and develop the product roadmap. The role also involves collaborating with cross‑functional teams, monitoring product performance, and overseeing the release process to ensure timely delivery and adherence to quality standards.

• Product Development and Lifecycle Management: Help define and communicate the roadmap for services within your domain; ensure the roadmap supports company objectives, helps prioritize features and aligns with company priorities. Maintain capacity management plans for the team, ensuring roadmaps align with team capacity
• Product Strategy: Assist in developing a strategic technical roadmap. Analyze and define efficient, cost‑effective solutions to support company objectives, dept objectives, business processes and functional requirements
• Product Backlog - Maintain and prioritize the IT product backlog, ensuring it reflects the technical vision and stakeholder priorities.
• Collaboration and stakeholder leadership: Interact with business partners, enterprise project teams, and channel teams to understand their needs, priorities, and root of the problem to ensure alignment between the customer, business, and technology solution
• Product Launch: Review and validate QA test plans; support the QA team during test execution
• Data Analysis and guidance: Helps outline KPIs and success metrics. Partners to monitor progress of deliverables, keep dependent teams and projects informed on progress; take corrective action if deliverables cannot be met or if higher priorities disrupt prior commitments. Helps identify investment opportunities, evaluate tradeoffs, and prioritize investments for the feature

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Computer Science, Engineering, or related field
• 3+ years software product management
• Experience with agile
• Experience using JIRA
• Solid knowledge of product management best practices, functional design, and application delivery methodology
• Knowledge of agile methodologies, tools, and techniques for specific products; ability to develop product line processes and strategies
• Strong multi‑tasker, proven experience handling multiple roles and projects simultaneously
• Excellent analysis, problem solving and decision‑making skills
• Attention to detail
• Strong planning & organizational skills
• Strong communication skills - verbal, written and presentation
• Proficiency with Microsoft Office, Visio
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Knowledge of project management methodology and some project management
• Aviation industry knowledge
• HR technology knowledge
• AWS Cloud & Dev Ops Knowledge

The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job‑related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits:

• medical
• dental
• vision
• life
• accident & disability
• parental leave
• employee assistance program
• commuter
• paid holidays
• paid time off
• 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities.

To request an accommodation, contact [e-mail]