Manager - IT Applications Development

United Airlines; Chicago, Northern (IL, KY); Hybrid; USD 112,000 - 147,000; Full time

Job summary

United Airlines in Chicago is seeking a Manager – IT Applications Development to supervise a team delivering critical Passenger Service System solutions. You will align business needs with technology delivery and mentor a high-performing group, balancing new and legacy tech to improve customer experience.

You will drive staffing, budgeting, and progress reporting to senior leadership while ensuring security standards and architectural alignment across projects.

Qualifications

• Bachelor's degree in Computer Science, Engineering or related field.
• 3+ years of application delivery and life cycle management experience.
• Proven track record of ownership and successful delivery.
• Strong planning and organizational skills.
• Strong verbal and written communication skills and the ability to clearly present ideas to a variety of technical and non-technical audiences.
• Exceptional analytical, problem-solving, and decision-making skills.
• Ability to quickly triage and drive the resolution effort for production support situations.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Responsibilities

• Lead a technical team in achieving and maintaining alignment of delivery success criteria with business partners.
• Coach, develop, and inspire team members and sustain an environment in which they can thrive as members of a cohesive and high-performing team.
• Effectively manage and deliver work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals.
• Ensure technology solutions align with architectural and evolving security standards.
• Collaborate with senior business and technology leaders to drive important initiatives.
• Plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership.

Skills

Team leadership

Communication skills

Analytical thinking

Problem solving

Planning and organizational skills

Education

Bachelor's degree

Degree in Computer Science, Engineering or related field

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Job overview and responsibilities

The Manager – IT Applications Development is responsible for the supervision of a team of employees and contractors in the development, implementation, and maintenance of critical systems that support United’s Passenger Service System. This technical manager will create and maintain the strategic partnership between business needs and technology delivery and lead the team in creating service solutions using the latest as well as legacy technologies. This individual will help build a versatile team that is in touch with the market and passionate about new technologies, while at the same time able to understand the needs of our customers and how emerging technology can improve customer experience.

• Lead a technical team in achieving and maintaining alignment of delivery success criteria with business partners
• Coach, develop, and inspire team members and sustain an environment in which they can thrive as members of a cohesive and high-performing team
• Effectively manage and deliver work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
• Ensure technology solutions align with architectural and evolving security standards
• Collaborate with senior business and technology leaders to drive important initiatives
• Plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• Degree in Computer Science, Engineering or related field
• 3+ years of application delivery and life cycle management experience
• Proven track record of ownership and successful delivery
• Strong planning and organizational skills
• Strong verbal and written communication skills and the ability to clearly present ideas to a variety of technical and non-technical audiences
• Exceptional analytical, problem-solving, and decision-making skills
• Ability to quickly triage and drive the resolution effort for production support situations
• Passionate about the growth, development, and success of team members
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Experience working with operations/business critical, high-availability systems
• Application management in a mix of cloud and on-prem infrastructure
• Airline industry knowledge or experience

The base pay range for this role is $112,480.00 to $146,540.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]