Analyst - Information Technology

Houston Dose; Chicago (IL); Hybrid; USD 81,795 - 106,602; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k) and flight privileges

Job summary

United Airlines seeks an Analyst – Information Technology to perform requirements analysis, document processes, and craft user stories within an Agile environment. You will collaborate across development, QA, UX, and business stakeholders to ensure accurate documentation and clear communications.

Responsibilities include facilitating meetings, producing documentation, and supporting testing and release processes.

Qualifications

• Bachelor’s degree in a related field.
• Proven IT/business experience; 2+ years.
• Strong written and verbal communication across all levels.

Responsibilities

• Perform detailed requirements analysis and document processes.
• Craft user stories and acceptance criteria.
• Facilitate meetings and assist in design of solutions.
• Create and maintain clear product documentation (BRD, FR, user stories).
• Collaborate with Dev, QA, UX and stakeholders to reflect product functionality in docs.
• Lead and facilitate meetings to gather needs, plans, estimates and issues.

Skills

Communication skills

Teamwork

Technical expertise

Work authorization

Education

Bachelor’s degree

Relevant field preferred

Tools

Azure DevOps

Jira

Confluence

SharePoint

Visio

Lucidchart

Power BI

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow together.

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry‑leading health plans and best‑in‑class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee‑led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Key Responsibilities

The Analyst – Information Technology is responsible for performing detailed requirements analysis, documenting processes, crafting user stories, triage issues, facilitation of meetings, analyze data and/or support functional/user acceptance testing. To succeed in this role, you should be familiar with Agile scrum software development methodologies, have the ability to write great user stories and have a natural analytical way of thinking/problem solving and be able to explain difficult concepts to both technical and non‑technical users.

• Works on one or more projects both moderate to complex projects
• Requires moderate guidance to manage work and time
• Assist in planning and design of solutions via requirements gathering
• Ability to produce clear, structured documentation for both technical and non‑technical audiences
• Experience writing user stories, acceptance criteria, process documentation, functional requirements, and release/support materials
• Ability to organize ambiguous or incomplete information into concise, actionable documentation
• Create, maintain and manage clear, concise and comprehensive product documentation, including business requirements, functional specifications, user stories, process flows and release notes.
• Experience using AI‑assisted tools to support requirements gathering, documentation development, content generation and process optimization.
• Create workflow models and process maps based on input from multiple sources, confidence presenting requirements, process flows, solution options, risks, and recommendations
• Ability to prepare and deliver clear presentations, walkthroughs, and readouts to business, technology, and leadership audiences
• Partner with development, QA, UX and business stakeholders to ensure documentation accurately reflects product functionality and requirements
• Lead and facilitate meetings with Technology and Business Partners to gather needs and requirements, solutions, plans, estimates and troubleshooting
• Track decisions, dependencies, risks, and follow‑ups, proactively identify gaps, asks clarifying questions, identifies problems/issues and finds solutions

Note: This role provides a hybrid work arrangement with in‑office requirements up to 50% of the time from Houston, TX or Chicago, IL.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree
• Computer Science, Information Systems or Business Administration or related field preferred
• 2+ years of IT and/or business experience
• Communication Skills – The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Teamwork – Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise‑wide, defines success in terms of the entire team through mentoring and knowledge transfer
• Technical Expertise – Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed on industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Airline experience
• Experience with actively using and managing data analytic tools, such as Power BI, Tableau, etc.
• Experience creating documentation, process flows, and presentations using tools such as Azure DevOps, Jira, Confluence, SharePoint, Visio, Lucidchart, PowerPoint, Power BI, or similar tools.
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
• Knowledge of emerging AI technologies and their practical application within product management and software development lifecycles.
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem‑solving. Apply critical thinking to validate AI‑generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [e-mail] to request accommodation.

The base pay range for this role is $81,795.00 to $106,602.00.

The base salary range/hourly rate listed is dependent on job‑related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

Equal Opportunity Statement

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]