Client Growth & Success Principal Manager- Health Plans

twinhealth; United States; Remote; USD 150,000 - 175,000; Full time

Benefits offered by this job

Bonus eligibility

Equity

Health insurance

Dental coverage

Vision coverage

Retirement savings

Unlimited vacation

Parental leave

Job summary

TwinHealth seeks a senior leader to manage strategic relationships with large employer health-plan clients, driving program adoption, member engagement and outcomes while coordinating across clinical, product, analytics and marketing teams.

You will build C-suite relationships, advise on program operations, present ROI analyses, monitor health metrics, and push for scalable improvements. This remote US role offers $150k–$175k with bonus eligibility and equity potential.

Qualifications

• Strong executive communication, presentation, analysis, and problem-solving skills.

Responsibilities

• Build trusted relationships with executive, HR, benefits, clinical, and operational leaders, and align program goals with each organization’s priorities and measures of success.

Skills

Executive communication

Data-driven analysis

Relationship management

Strategic advising

Job description

Role overview

Lead strategic relationships with large employer health-plan clients, helping them increase program adoption, improve member engagement and outcomes, and sustain long-term partnerships. The role combines executive advising and data-informed recommendations with hands‑on coordination across client stakeholders and internal clinical, implementation, product, analytics, and marketing teams.

Responsibilities

• Build trusted relationships with executive, HR, benefits, clinical, and operational leaders, and align program goals with each organization’s priorities and measures of success.
• Advise clients on program operations and growth, using performance data to recommend improvements to adoption, engagement, outcomes, and satisfaction.
• Prepare and present executive business reviews, return‑on‑investment analyses, and tailored strategic recommendations.
• Track client health, identify partnership risks early, and lead plans to improve adoption, retention, and long‑term value.
• Keep complex client decisions moving by proposing clear recommendations and next steps across long, multi‑stakeholder processes.
• Coordinate internal teams and client partners on workflow improvements, operational needs, and member engagement initiatives.

Requirements

• At least 8 years in client success, strategic account or partnership management, consulting, or a similar healthcare-facing role.
• Experience building enterprise partnerships that improve adoption, retention, revenue, or other measurable business outcomes.
• Ability to navigate large, matrixed organizations with executive, clinical, operational, and technical stakeholders.
• Knowledge of benefits design, healthcare delivery, clinical operations, population health, and value-based care.
• Strong executive communication, presentation, analysis, and problem‑solving skills, including the ability to turn data into practical recommendations.
• Highly organized, able to influence without direct authority, manage competing priorities, and travel as needed.

Nice to have

• Experience expanding programs across large, geographically distributed populations.

Benefits and work setup

• Remote role for candidates based in the U.S. who are authorized to work for any employer; visa sponsorship is unavailable.
• Listed annual salary range: $150,000–$175,000, with bonus eligibility and possible equity participation.
• Benefits include employer-sponsored health, dental, and vision coverage, retirement savings, manager-approved unlimited vacation, and paid parental leave of 16 weeks for delivering parents and 8 weeks for non-delivering parents.