Senior Manager, Client Partner

EPAM Systems; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

EPAM is seeking a mid-level Client Partner to own and grow our relationships across a portfolio of Pittsburgh-area enterprise accounts in manufacturing, industrial, coatings, and chemicals, with expansion into logistics and supply chain. This role emphasizes farming existing engagements and expanding EPAM’s footprint through new service opportunities.

The ideal candidate brings strong relationship management skills, comfort in complex enterprise environments, and proven ability to identify and

Qualifications

• 3–6 years of account management or client-facing sales experience in IT services, consulting, or digital transformation.
• Proven track record of growing revenue within existing enterprise accounts through relationship expansion and opportunity development.
• Comfortable navigating complex, matrixed organizations and managing multiple accounts.
• Experience with long-cycle, consultative engagements — selling custom software engineering, cloud, data, or enterprise platform services.
• Ability to build relationships from VP level down to program managers and technical leads.
• Strong pipeline and forecast management discipline; experience with CRM tools.
• Based in or willing to relocate to the Pittsburgh, PA area; regular on-site client presence expected.

Responsibilities

• Own day-to-day and executive-level relationship management across a portfolio of Pittsburgh-area enterprise accounts
• Grow existing revenue through structured account development: identifying new workstreams, entering new business units, and positioning EPAM capabilities against each client’s technology roadmap
• Maintain accurate pipeline and forecast data; build account plans with 12–18-month revenue visibility
• Run standard account governance: QBRs, executive communications, stakeholder mapping, and delivery health checks
• Partner with EPAM delivery leads to ensure client satisfaction, manage change control, and protect margins
• Identify cross-sell and upsell opportunities across EPAM’s service lines: engineering, cloud, data & analytics, AI/ML, SAP, and digital transformation
• Represent EPAM at Pittsburgh-area industry events and build local market presence over time

Skills

Relationship management

Account management

Sales / business development

CRM tools

Pipeline management

Forecasting

Cross-functional collaboration

Stakeholder management

Executive communication

Tools

CRM tools

Job description

EPAM is seeking a mid-level Client Partner to own and grow our relationships across a portfolio of strategic enterprise accounts in the Pittsburgh, PA area. Our Pittsburgh client base spans manufacturing, industrial, coatings, and specialty chemicals - with additional presence in logistics and supply chain. This is a farming and growth role, not a cold-calling role. You will be joining accounts that already have active EPAM engagements and are trusted partners. The ideal candidate brings strong relationship management skills, comfort navigating complex enterprise environments, and the ability to expand EPAM’s footprint by identifying and shaping new service opportunities across an established portfolio.

Responsibilities

• Own day-to-day and executive-level relationship management across a portfolio of Pittsburgh-area enterprise accounts
• Grow existing revenue through structured account development: identifying new workstreams, entering new business units, and positioning EPAM capabilities against each client’s technology roadmap
• Maintain accurate pipeline and forecast data; build account plans with 12–18-month revenue visibility
• Run standard account governance: QBRs, executive communications, stakeholder mapping, and delivery health checks
• Partner with EPAM delivery leads to ensure client satisfaction, manage change control, and protect margins
• Identify cross-sell and upsell opportunities across EPAM’s service lines: engineering, cloud, data & analytics, AI/ML, SAP, and digital transformation
• Represent EPAM at Pittsburgh-area industry events and build local market presence over time

Requirements

• 3-6 years of account management or client-facing sales experience at an IT services, consulting, or digital transformation company
• Demonstrated track record of growing revenue within existing enterprise accounts through relationship expansion and opportunity development
• Comfortable managing multiple accounts simultaneously and navigating complex, matrixed organizations
• Experience with long-cycle, consultative engagements — comfortable selling custom software engineering, cloud, data, or enterprise platform services
• Ability to build relationships from VP level down to program managers and technical leads
• Strong pipeline and forecast management discipline; experience with CRM tools
• Based in or willing to relocate to the Pittsburgh, PA area; regular on-site client presence expected

Nice to have

• Prior experience covering manufacturing, industrial, coatings, chemicals, or specialty materials companies
• Familiarity with enterprise technology platforms common in industrial environments: Oracle, SAP, Workday, or similar
• Exposure to logistics, supply chain, or transportation clients
• Background at peer IT services firms
• Experience supporting or co-leading RFP responses and pursuit cycles
• Familiarity with EPAM’s delivery model: globally distributed engineering, nearshore pods, or similar offshore/nearshore staffing models