Senior Manager Change Delivery

Support.com; Farmington Hills (MI); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager Change Delivery to lead transformative initiatives across diverse business lines. This pivotal role involves guiding change management strategies, ensuring process adherence, and providing expert governance support. You will collaborate closely with executives to optimize change delivery efforts, manage a team of Change Delivery Leads, and drive a culture of continuous improvement. If you are passionate about leading change and have a knack for strategic thinking, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in change management and business analysis.
• Strong leadership skills with the ability to coach and develop teams.

Responsibilities

• Lead change delivery initiatives and ensure alignment with business objectives.
• Manage team members and oversee change programs to ensure successful implementation.

Skills

Change Management

Risk Assessment

Business Analysis

Leadership

Communication

Education

Bachelor's Degree in Business or related field

Master's Degree (preferred)

Tools

Project Management Software

Change Delivery Frameworks

Job description

Description Senior Manager Change Delivery

The Senior Manager Change Delivery is a business-facing role aligned by line of business and will be the key point of contact for process adherence, design governance, risk assessment, and business case analysis. The Senior Manager Change Delivery assumes a multifaceted role, not only leading action-driven discussions on change-related matters but also providing governance support and offering business consulting expertise across diverse lines of business.

Serving as the central point of contact for lines of business on Change Delivery initiatives, the incumbent effectively communicates consultative strategies on process adherence and design governance and collaborates closely with their assigned leaders to optimize change delivery strategies. Moreover, the Senior Manager Change Delivery plays a pivotal role in aligning business objectives with change delivery efforts in alignment with the ECPMO's overall strategy for change delivery. This role will develop and lead a team of Change Delivery Leads responsible for oversight and management of change efforts within specific business domains.

Position Responsibilities:

Line of Business Change Delivery Liaison

• Develop and maintain domain specific subject matter expertise to effectively manage the inventory of change initiatives.
• Define and deliver the change activities and transformation programs for assigned LOB, aligning and prioritizing plans to support ECPMO change strategy.
• Ensure change programs land effectively across the LOB including evaluating and ensuring employee readiness.
• Act as a coach for LOB Executives and Senior Leaders to ensure change initiatives are implemented successfully and fully adopted.
• Build critical alliances with key business partners and effectively interact with key constituents.
• Provide expert guidance in support of development, maintenance, and enforcement of change delivery standards and procedures.
• Lead difficult conversions to drive process enhancement and risk reduction within LOB regarding change initiatives.
• Align LOB's change process strategy to ensure change initiatives are in line with ECPMO change process framework.
• Contribute to LOB's short and long-term project prioritization and planning ensuring coordination of change initiatives in other areas.

Design Governance

• Develop, maintain, and champion change delivery frameworks involving the business.
• Oversee and prepare project materials for change delivery initiatives.
• Ensure project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to LOB.
• Compare proposed business solutions to applicable policies and procedures during change delivery project engagements.
• Provide expert guidance in support of development, maintenance, and enforcement of change delivery standards and procedures.
• Provide analytical support on various topics.

Quality and Risk Assurance

• Ensure tactical and strategic change projects within assigned LOB are appropriately identified, managed, and embedded within the LOB.
• Ensure all tasks and activities identified within each change initiative are delivered to agreed cost, time, quality and scope while assuring benefits are aligned to LOB change goals.
• Assess impact of change initiatives to minimize potential risks that changes could pose to the LOB and their business processes.
• Identify and manage anticipated resistance to change initiatives.
• Drive a continuous improvement culture for all change initiatives.
• As appropriate, systematically review components of change processes/programs to identify potential areas of improvement based on cost/benefit analysis, LOB impact and/or regulatory requirements.
• Engage with Change Delivery peers, including Project/Program and Portfolio Health and Quality Control colleagues to ensure LOB change initiatives are in accordance with ECPMO standards.

HR / Diversity Management

• Assign workload reflecting the team members skill set and experience with an eye toward cross training, development, and timely and quality task completion.
• Lead, coach and manage team members; develop team to consistently deliver projects, programs and the related systems on time and within budget.
• Manage personnel processes for employees, including selection, training, performance management, compensation, disciplinary actions, talent management, development and retention.
• Lead the team's efforts related to diversity and inclusion.
• Other duties as assigned.