Senior Manager, Business Transformation (Continuous Improvement)

Quest Diagnostics; Tucker (GA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Quest Diagnostics is seeking a Lean Transformation Leader to drive Lean Business System standards across a regional area and improve operational performance. The role leads end-to-end value streams in Patient Services, Laboratories, Logistics, and other core functions, developing a portfolio of initiatives to lift productivity and reduce costs.

You will coach teams in Lean Six Sigma principles, enable continuous improvement, and apply standard work and problem-solving methods.

Qualifications

• 7+ years in cross-functional roles applying Lean methodologies across production and transactional environments.
• Proven Lean Six Sigma leadership with multiple Kaizen events driving KPI improvements.
• Experience applying Lean tools such as Std Work, DMS, Problem Solving, and VSM.
• Ability to mentor and coach stakeholder teams on Lean concepts and change management.
• Healthcare or manufacturing domain experience is preferred.

Responsibilities

• Identify Lean initiatives across end-to-end value streams and define business impact.
• Lead complex Lean initiatives through charter, program development, implementation and sustainment.
• Demonstrate expertise in standard Lean toolkit usage and data analysis.
• Engage senior leadership for support and participation in transformation initiatives.
• Foster a culture of problem solving and employee ownership in continuous improvement.
• Provide training on Lean concepts to functional teams.
• Apply change management strategies to implement standard work.
• Ensure compliance with regulatory requirements and safety/quality standards.

Skills

Lean coaching

Value stream mapping

Kaizen events

Data analysis

Leadership

Communication

Change management

Problem solving

Standard work

Daily Management Systems

Education

Bachelor's degree or equivalent

Industrial/Manufacturing Engineering Degree (Preferred)

Job description

• This role is responsible for leading Lean Business Transformation by employing Lean Business System standards across an assigned regional area to improve operational performance.
• Drive operational process rigor across end-to-end value streams creating sustainable positive impact across Patient Services, Laboratories, Logistics, and other key functions.
• Develop and directly lead a portfolio of Lean initiatives to improve productivity and costs across operational business processes and sub-processes, and drive increase in revenue.
• Drive the development of a continuous improvement culture by demonstrating and coaching stakeholder teams on Lean Six Sigma principles and toolkit.

This is a Hybrid position.

The incumbent must reside in a commutable distance to one of our offices in Tampa, FL, Tucker, GA, Greensboro, NC and Miramar, FL.

Job Description

• This role is responsible for leading Lean Business Transformation by employing Lean Business System standards across an assigned regional area to improve operational performance.
• Drive operational process rigor across end-to-end value streams creating sustainable positive impact across Patient Services, Laboratories, Logistics, and other key functions.
• Develop and directly lead a portfolio of Lean initiatives to improve productivity and costs across operational business processes and sub-processes, and drive increase in revenue.
• Drive the development of a continuous improvement culture by demonstrating and coaching stakeholder teams on Lean Six Sigma principles and toolkit.

Responsibilities

• Proactively identify Lean initiatives across key end-to-end value streams and clearly define business impact.
• Lead multiple complex Lean initiatives through all stages of charter, program development or problem solving, implementation, and sustainment. Maintain clear initiative documentation across assigned portfolio.
• Demonstrate expertise in application of standard Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM and more) and effective use of data analysis.
• Engage with senior leadership and stakeholder teams to obtain support and participation in business transformation initiatives.
• Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
• Provide and facilitate effective professional level training on Lean concepts to cohorts of functional stakeholder teams.
• Apply change management strategies to foster successful implementation of standard work.
• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

Qualifications

Required Work Experience

• 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
• Proven knowledge & experience applying Lean methodologies in both production/manufacturing and transactional office environments
• Demonstrated Lean Six Sigma leadership at leading multiple initiatives and Kaizen events to achieve operational results.

Preferred Work Experience

• Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
• Experience working in a healthcare organization.
• Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
• Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process(A3)

Physical And Mental Requirements

• Ability to visit and interact with office and frontline employees at local sites.
• Ability to effectively lead multiple initiatives at the same time.

Skills

• Ability to diagnose current business processes, then articulate an ideal target condition, using Lean coaching methods.
• Prior successful experience applying continuous flow using principles of Takt time, standard work, and single piece flow.
• Ability to accurately assess business performance from a General Manager perspective and provide insights for improvement.
• Prioritize and self-manage multiple projects.
• Exceptional communication skills with multiple levels of the organization.
• Plan and lead communication planning and change management methods.

Education

• Bachelor’s degree or equivalent relevant experience. (Required)
• Industrial/Manufacturing Engineering Degree (Preferred)

Licenses And Certifications

• Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred)

Competencies

Ability to solve complex business problems with minimal direction, prior laboratory or manufacturing experience, professional presentation skills, broad business management skills.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.