Senior Manager, Business Transformation (Continuous Improvement)

QUEST DIAGNOSTICS INC; Tucker (GA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Quest Diagnostics is seeking a Lean Transformation Leader to drive operational performance across Patient Services, Laboratories, and Logistics. The role requires guiding end-to-end improvements and coaching teams in Lean Six Sigma principles.

The position is hybrid, with eligibility to work from Tucker, GA or nearby offices; includes leading Kaizen events, standard work, and daily management practices to deliver sustained gains.

Qualifications

• 7+ years cross-functional roles applying Lean methodologies.
• Experience applying Lean in both production and transactional offices.
• Lean Six Sigma leadership with multiple Kaizen events and measurable results.

Responsibilities

• Lead multiple Lean initiatives end-to-end across value streams.
• Apply Lean toolkit (Std Work, DMS, Kaizen, VSM) with data analysis.
• Engage senior leadership to obtain support and participation.
• Foster a continuous improvement culture and employee ownership.
• Provide Lean training to stakeholder teams and cohorts.
• Apply change management to sustain standard work and improvements.

Skills

Lean coaching

Kaizen events

Data analysis

Education

Bachelor’s degree or equivalent relevant experience

Industrial/Manufacturing Engineering Degree

Tools

Std Work

DMS

Problem Solving

Kaizen

VSM

Job description

Job Description

• This role is responsible for leading Lean Business Transformation by employing Lean Business System standards across an assigned regional area to improve operational performance.
• Drive operational process rigor across end-to-end value streams creating sustainable positive impact across Patient Services, Laboratories, Logistics, and other key functions.
• Develop and directly lead a portfolio of Lean initiatives to improve productivity and costs across operational business processes and sub-processes, and drive increase in revenue.
• Drive the development of a continuous improvement culture by demonstrating and coaching stakeholder teams on Lean Six Sigma principles and toolkit.

This is a Hybrid position.

The incumbent must reside in a commutable distance to one of our offices in Tampa, FL, Tucker, GA, Greensboro, NC and Miramar, FL.

Responsibilities

• Proactively identify Lean initiatives across key end-to-end value streams and clearly define business impact.
• Lead multiple complex Lean initiatives through all stages of charter, program development or problem solving, implementation, and sustainment. Maintain clear initiative documentation across assigned portfolio.
• Demonstrate expertise in application of standard Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM and more) and effective use of data analysis.
• Engage with senior leadership and stakeholder teams to obtain support and participation in business transformation initiatives.
• Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
• Provide and facilitate effective professional level training on Lean concepts to cohorts of functional stakeholder teams.
• Apply change management strategies to foster successful implementation of standard work.
• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

Qualifications

Required WorkExperience:

• 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
• Proven knowledge & experience applying Lean methodologies in both production/manufacturing and transactional office environments
• Demonstrated Lean Six Sigma leadership at leading multiple initiatives and Kaizen events to achieve operational results.

Preferred Work Experience:

• Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
• Experience working in a healthcare organization.
• Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
• Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process(A3)

Physical and Mental Requirements:

• Ability to visit and interact with office and frontline employees at local sites.
• Ability to effectively lead multiple initiatives at the same time.

Skills:

• Ability to diagnose current business processes, then articulate an ideal target condition, using Lean coaching methods.
• Prior successful experience applying continuous flow using principles of Takt time, standard work, and single piece flow.
• Ability to accurately assess business performance from a General Manager perspective and provide insights for improvement.
• Prioritize and self-manage multiple projects.
• Exceptional communication skills with multiple levels of the organization.
• Plan and lead communication planning and change management methods.

Education:

• Bachelor’s degree or equivalent relevant experience. (Required)
• Industrial/Manufacturing Engineering Degree (Preferred)

Licenses and Certifications:

• Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred)

Competencies:

Ability to solve complex business problems with minimal direction, prior laboratory or manufacturing experience, professional presentation skills, broad business management skills.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.