Senior Manager, Business Transformation (Continuous Improvement)

Quest Diagnostics Incorporated; Tampa (FL); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Quest Diagnostics Incorporated is seeking a Senior Manager, Business Transformation (Continuous Improvement) to lead Lean transformation across Patient Services, Laboratories, and Logistics. This hybrid role requires guiding regional Lean initiatives and coaching stakeholders to achieve measurable productivity, cost, and revenue improvements.

The position emphasizes Lean Six Sigma leadership, cross-functional collaboration, and cultivating a culture of continuous improvement.

Qualifications

• 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
• Proven knowledge & experience applying Lean methodologies in both production/manufacturing and transactional office environments.
• Demonstrated Lean Six Sigma leadership at leading multiple initiatives and Kaizen events to achieve operational results.

Responsibilities

• Proactively identify Lean initiatives across key end-to-end value streams and clearly define business impact.
• Lead multiple complex Lean initiatives through all stages of charter, program development or problem solving, implementation, and sustainment. Maintain clear initiative documentation across assigned portfolio.
• Demonstrate expertise in application of standard Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM and more) and effective use of data analysis.
• Engage with senior leadership and stakeholder teams to obtain support and participation in business transformation initiatives.
• Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
• Provide and facilitate effective professional level training on Lean concepts to cohorts of functional stakeholder teams.
• Apply change management strategies to foster successful implementation of standard work.
• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

Skills

Lean methodologies

Leadership experience

Problem solving

Communication skills

Project management

Education

Bachelor's degree or equivalent experience

Industrial/Manufacturing Engineering Degree (Preferred)

Job description

Senior Manager, Business Transformation (Continuous Improvement)

• This role is responsible for leading Lean Business Transformation by employing Lean Business System standards across an assigned regional area to improve operational performance.
• Drive operational process rigor across end-to-end value streams creating sustainable positive impact across Patient Services, Laboratories, Logistics, and other key functions.
• Develop and directly lead a portfolio of Lean initiatives to improve productivity and costs across operational business processes and sub-processes, and drive increase in revenue.
• Drive the development of a continuous improvement culture by demonstrating and coaching stakeholder teams on Lean Six Sigma principles and toolkit.

This is a Hybrid position.

The incumbent must reside in a commutable distance to one of our offices in Tampa, FL, Tucker, GA, Greensboro, NC and Miramar, FL.

Job Description

• This role is responsible for leading Lean Business Transformation by employing Lean Business System standards across an assigned regional area to improve operational performance.
• Drive operational process rigor across end-to-end value streams creating sustainable positive impact across Patient Services, Laboratories, Logistics, and other key functions.
• Develop and directly lead a portfolio of Lean initiatives to improve productivity and costs across operational business processes and sub-processes, and drive increase in revenue.
• Drive the development of a continuous improvement culture by demonstrating and coaching stakeholder teams on Lean Six Sigma principles and toolkit.

Responsibilities

• Proactively identify Lean initiatives across key end-to-end value streams and clearly define business impact.

• Lead multiple complex Lean initiatives through all stages of charter, program development or problem solving, implementation, and sustainment. Maintain clear initiative documentation across assigned portfolio.

• Demonstrate expertise in application of standard Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM and more) and effective use of data analysis.

• Engage with senior leadership and stakeholder teams to obtain support and participation in business transformation initiatives.

• Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.

• Provide and facilitate effective professional level training on Lean concepts to cohorts of functional stakeholder teams.

• Apply change management strategies to foster successful implementation of standard work.

• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

Qualifications

Required Work Experience:

• 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
• Proven knowledge & experience applying Lean methodologies in both production/manufacturing and transactional office environments.
• Demonstrated Lean Six Sigma leadership at leading multiple initiatives and Kaizen events to achieve operational results.

Preferred Work Experience:

• Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
• Experience working in a healthcare organization.
• Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
• Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process(A3)

Physical and Mental Requirements:

• Ability to visit and interact with office and frontline employees at local sites.
• Ability to effectively lead multiple initiatives at the same time.

Skills:

• Ability to diagnose current business processes, then articulate an ideal target condition, using Lean coaching methods.
• Prior successful experience applying continuous flow using principles of Takt time, standard work, and single piece flow.
• Ability to accurately assess business performance from a General Manager perspective and provide insights for improvement.
• Prioritize and self-manage multiple projects.
• Exceptional communication skills with multiple levels of the organization.
• Plan and lead communication planning and change management methods.

Education:

• Bachelor's degree or equivalent relevant experience. (Required)
• Industrial/Manufacturing Engineering Degree (Preferred)

Licenses and Certifications:

• Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred)

Competencies:

Ability to solve complex business problems with minimal direction, prior laboratory or manufacturing experience, professional presentation skills, broad business management skills.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.

Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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