Manager, Business Transformation (Continuous Improvement)

QUEST DIAGNOSTICS INC; Tucker (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Quest Diagnostics Inc. in Tucker, GA seeks a Lean Transformation Specialist to drive regional Lean priorities using standard Lean methodologies.

You will improve productivity and costs across processes, collaborating with frontline teams in Patient Services, Laboratories, and Logistics. The role requires 5+ years of cross-functional Lean leadership, with preferred Lean Six-Sigma certification, and a Bachelor’s degree or equivalent experience.

Qualifications

• 5+ years cross-functional leadership applying Lean methodologies.
• Experience applying Lean in production or transactional offices.
• Bachelor degree or equivalent relevant experience.
• Lean Six-Sigma certification or equivalent preferred.

Responsibilities

• Lead Lean initiatives through problem solving, implementation and sustainment.
• Deliver results for delegated Lean activities within larger programs.
• Apply Lean Six Sigma methodologies across all assigned work.
• Be SME in functional areas and end-to-end value streams.
• Ensure compliance with safety, quality and environmental standards.

Skills

Lean coaching

Problem solving

Communication skills

Self-management

Cross-functional collaboration

Education

Bachelor's degree or equivalent relevant experience

Industrial/Manufacturing Engineering degree

Tools

AutoCAD

Job description

Job Description

• This role is responsible for delivering results on assigned Lean Business Transformation priorities within a specific regional area by employing standard Lean methodologies.

• Improve productivity and costs across operational business processes and sub-processes and drive increase in revenue.

• Support and collaborate closely with frontline team members across Patient Services, Laboratories, Logistics, and other key functions.

Work Schedule: Hybrid (3 days onsite, 2 days work from home)

Responsibilities

• Lead low complexity Lean initiatives through all stages of problem solving, implementation, and sustainment. Maintain clear initiative documentation.

• Independently deliver results for delegated problem-solving and operational excellence activities within larger lean initiatives, such as value stream process mapping, time studies, root cause analysis, data collection and analysis, standard work documentation, Kaizen pre-work, DMS Visual Boards and more.

• Apply standard Lean Six Sigma methodologies and Toolkit across all assigned work activities.

• Be a subject matter expert in specific functional areas and segments of end-to-end value streams.

• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

Qualifications

Required Work Experience

• 5+ years of cross-functional roles including leadership experience directly applying Lean methodologies.

• Proven knowledge & experience applying Lean methodologies in production/manufacturing or transactional office environments

Preferred Work Experience

• Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen.

• Experience working in a healthcare organization.

Physical and Mental Requirements

• Ability to interact with office and frontline employees at local sites.

• Ability to effectively perform work across multiple initiatives at the same time.

Skills

• Ability to diagnose current business processes, then articulate an ideal target condition, using Lean coaching methods.

• Prior successful experience applying standard Lean tools.

• Prioritize and self-manage assigned work across initiatives.

• Exceptional communication skills.

Required Education

Bachelor Degree or equivalent relevant experience.

Preferred Education

Industrial/Manufacturing Engineering Degree

Preferred Technical Training or Professional Licensing

Lean Six-Sigma certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE, AutoCad experience

Competencies

Ability to solve business problems with minimal direction, prior laboratory or manufacturing experience, professional presentation skills, basic data analysis

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.