Project Manager

QUEST DIAGNOSTICS INC; San Juan Capistrano (CA); Hybrid; USD 87,000 - 115,000; Full time

Benefits offered by this job

Medical/Prescription Drugs

Dental

Vision

Flexible Spending Accounts (FSAs)

Supplemental Health Plans

401(k) Plan – Company match 5%

Employee Stock Purchase Plan (ESPP)

Supplemental Life Insurance

Dependent Life Insurance

Disability buy-up

Blueprint for Wellness

Emotional Well-Being Resources

Educational Assistance

Paid time off / Health Time

Job summary

Quest Diagnostics in San Juan Capistrano is seeking a leader to drive Business Transformation/Lean initiatives, improving efficiency across services, solutions and processes while boosting customer and employee satisfaction. This role also involves coaching teams to apply Lean tools in daily work and leading diverse groups.

This Hybrid position spends four days onsite at the SJC Lab and one day remote. The successful candidate will manage projects, align with lab leadership, monitor metrics, and

Qualifications

• Associates degree required; bachelor’s preferred.
• 1–3 years leading projects from initiation to completion.
• Formal training in PM or continuous improvement (e.g., Six Sigma, Lean) preferred.

Responsibilities

• Provide support to lab departments to meet quality, service, and cost targets.
• Spend significant time in the lab to learn processes and pain points.
• Collaborate with leadership to review metrics and drive improvements.
• Lead projects and teams to initiate, plan, execute, monitor, and close projects.
• Own timelines, budgets, and deliverables; manage constraints.
• Coach others in Lean principles and conduct on-site workshops.
• Communicate with sponsors and stakeholders; manage expectations.
• Deliver root-cause analyses and corrective actions.

Skills

Problem solving

Communication

Data analysis

Project management

Lean / Six Sigma

Change management

Relationship building

MS Word/Excel/PowerPoint

Education

Associates Degree (Required)

Bachelor’s Degree preferred

Tools

SunQuest

Cognis

Atlas

QLS

Job description

Job Description

This position will lead a variety of projects and teams to apply Business Transformation/Lean principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply Lean principles and tools to their daily work.

This is an Hybrid position at SJC Lab (4 days onsite, 1 day work from home)

Pay Range: $87,000 - $115,000/ year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Medical/Prescription Drugs
• Dental
• Vision
• Flexible Spending Accounts (FSAs)
• Supplemental Health Plans
• 401(k) Plan – Company match dollar-for-dollar up to 5%
• Employee Stock Purchase Plan (ESPP)
• Supplemental Life Insurance
• Dependent Life Insurance
• Short- and Long-Term Disability buy-up
• Blueprint for Wellness
• Emotional Well-Being Resources
• Educational Assistance
• Paid time off / Health Time

Responsibilities:

• Provides support to key laboratory departments to ensure quality, service delivery, and cost savings targets are met
  • Spends significant time in the lab to learn processes, build relationships, and understand pain points
  • Collaborates with department leadership to review turnaround time, productivity, and quality metrics to drive improvements
  • Establishes a pipeline of continuous improvement projects that includes a mix of self-led and mentored initiatives
• Leads projects and working teams to effectively initiate, plan, execute, monitor, and closeprojects
  • Leads projects
    • Leads projects through issues, roadblocks, andproblems
    • Acts as a change agent to drive teamstowardsuccess
    • Guides team members to performthrough issues andconstraints
  • Ownsprojects
    • Owns the timeline, budget, resource constraints, and deliverables/results
    • Shifts between the big picture and the small-but-crucialdetails
    • Is prepared to roll up their sleeves and work through detailedissues
  • Managesprojects
    • Ensures all appropriate tools are completed and used effectively (e.g., charter,Ganttchart, status updates)
  • Communicates
    • Actively communicates with project sponsors andstakeholders
    • Establishes regular points ofcommunication
    • Manages sponsor and stakeholdersexpectations
  • Delivers the expectedresults
    • Performs root cause analysis on project shortfalls and takes corrective action asnecessary
• Applies Business Transformation/Lean principles and tools toward a variety of smallto medium projects aswell asothernecessary skills, such as:
  • Identifying root causes of issues and designing solutions that addressthem
  • Defining, monitoring, and controlling processes
  • Understanding (internal/ external) customer needs and designing solutions around them
  • Identifying the impacts from change and developing proactive change plans
• Supports variousteams to achieve their goals by facilitatingon-site workshops,rapid continuous improvement events,and providingongoingguidanceorconsultation
• Coaches other employees onthe use of various tools, concepts and practices foundational to Business Transformation/Lean inorderfor Quest Diagnostics employeesto build self-sufficiency, sustainability andscalability
• Participates in Communities of Practice
• Leads Business Transformation/Lean trainingclasses
• Documentsbusiness processes
• Completes required continued learning

Qualifications:

Required Work Experience:

• Demonstratedexperience(1 to 3 years) ofleading projects from initiation tocompletion

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carryingobjects
• Frequent walking and/or standing.

Knowledge:

• Working knowledge of SJC lab systems (SunQuest, Cognis, Atlas, QLS, etc.)
• Demonstrated experience facilitating discussions orworkshops
• Some experience leading changes

Skills:

• Problem-solvingskills
• Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings, conference calls,e-mails,andmemos
• Demonstrated data analysisskills
• Demonstrated ability to develop strong relationships withothers
• Ability to handle multiple projectssimultaneously
• Comfortable using Microsoft Word, Excel, andPowerpoint
• Interpersonal skills
• Decision-makingskills
• Planning and organization skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new concepts rapidly

EDUCATION

• Associates Degree(Required)
• Bachelor’s Degree preferred

LICENSE/CERTIFICATIONS

• Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of constraints)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.