Senior Manager, Business Systems & Workflow Design

Adobe; San Jose (CA); On-site; USD 183,300 - 265,350; Full time

Job summary

Adobe seeks a senior leader to shape how work flows across ICX, designing systems, processes, and journeys that enable scalable growth. You will partner with Sales, Support, Product, Digital, and Technology to simplify complexity and improve workflows.

You will guide a team focused on business systems design, journey orchestration, and transformation leadership, driving measurable improvements in efficiency and experience across the organization.

Qualifications

• 8+ years of experience leading business systems, process improvement, or transformation.
• Strong ability to lead and develop high-performing teams.
• Proven track record designing and improving business processes across complex organizations.

Responsibilities

• Define the strategy and roadmap for business systems, workflow optimization, and process design.
• Align priorities, operating models, and technology to support growth and scale.
• Establish approaches that improve workflow effectiveness and employee experience.

Skills

Leadership experience

Business systems

Workflow optimization

Cross-functional collaboration

Strategy alignment

Job description

Adobe seeks a senior leader to shape how work flows across ICX, designing systems, processes, and journeys that enable scalable growth. You will partner with Sales, Support, Product, Digital, and Technology to simplify complexity and improve workflows.

You will guide a team focused on business systems design, journey orchestration, and transformation leadership, driving measurable improvements in efficiency and experience across the organization.