Senior Leader, Business Systems & Workflow Strategy

Adobe Systems GmbH; San Jose (CA); On-site; USD 183,300 - 265,350; Full time

Job summary

Adobe is seeking a senior leader to shape and scale Business Systems & Workflow across ICX. You will define strategy, design end-to-end workflows, and partner with Product, Engineering, and Operations to drive transformation.

This role focuses on designing scalable processes, enabling technology solutions, and improving how work moves across the organization. You will lead a high-performing team, establish operating rhythms, and foster innovation, accountability, and continuous learning,

Qualifications

• 8+ years of experience leading business systems, process improvement, workflow management, transformation, business architecture, or related functions.
• Experience leading and developing high-performing teams.
• Demonstrated success designing and improving business processes across complex, cross-functional organizations.
• Strong understanding of workflow optimization, business systems strategy, business process design, and organizational effectiveness.
• Experience partnering across business and technical organizations to deliver measurable outcomes.
• Proven ability to influence collaborators and drive alignment across multiple teams and functions.
• Strong communication, analytical, and executive collaborator management skills.
• Experience demonstrating technology, automation, and AI-enabled solutions to improve business performance.

Responsibilities

• Define the strategy and roadmap for business systems, workflow optimization, and process design.
• Align business priorities, operating models, and technology capabilities to support growth and organizational scale.
• Establish approaches that improve workflow effectiveness, employee experience, and business performance.
• Design and optimize end-to-end business workflows across Sales and Support organizations.
• Identify friction points, inefficiencies, and workflow gaps, developing scalable solutions that improve how work moves across teams.
• Establish workflow standards, design principles, and process frameworks that create consistency and scalability.
• Ensure systems, workflows, automation, and AI-enabled capabilities work together to support effective business outcomes.
• Collaborate with Product, Engineering, Technology, Digital, and Operations teams to translate business needs into scalable solutions.
• Influence systems priorities and technology investments through a deep understanding of business goals and customer needs.
• Drive alignment between business collaborators and technology teams to deliver scalable workflow and business process improvements.
• Help shape future-state operating models, workflows, and customer journeys.
• Lead initiatives that modernize business processes and improve how work gets done across the organization.
• Find opportunities to improve efficiency through automation, AI-enabled solutions, and workflow innovation.
• Champion workflow innovation, business process modernization, and business architecture maturity across ICX.
• Lead, coach, and develop a high-performing team focused on business systems, workflow design, and process design.
• Establish clear priorities, goals, and operating rhythms.
• Foster a culture of innovation, systems thinking, accountability, and continuous learning.
• Build organizational capability in workflow design, business systems strategy, and transformation leadership.

Skills

Business systems leadership

Workflow design

Cross-functional collaboration

Strategic planning

Executive communication

AI-enabled solutions

Process design

Team leadership

Job description

Adobe is seeking a senior leader to shape and scale Business Systems & Workflow across ICX. You will define strategy, design end-to-end workflows, and partner with Product, Engineering, and Operations to drive transformation.

This role focuses on designing scalable processes, enabling technology solutions, and improving how work moves across the organization. You will lead a high-performing team, establish operating rhythms, and foster innovation, accountability, and continuous learning,