Senior Manager – Business Strategy & Sales Performance

American Express; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

American Express Global Commercial Services (GCS) is seeking a Senior Manager, Business Strategy & Sales Performance to join the SPT team and support the US SME B2B Sales & Solutions organization. This role blends strategy, analytics, and execution to lead cross-functional initiatives that drive growth and improve performance.

You will partner with Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to deliver data-driven insights, define success metrics,

Qualifications

• Strategic, big-picture thinker with strong business acumen and creativity in identifying opportunities across products, services, processes, and systems.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Strong working knowledge of SQL/Hive, Excel, Tableau, Python, and PowerPoint.
• Experience working with structured and unstructured data.
• Proven project management skills with a track record of successfully leading large-scale, cross-functional initiatives.
• Ability to prioritize multiple initiatives and deliver results both independently and through cross-functional teams.
• Resourceful self-starter who thrives in ambiguity and applies structured thinking to solve complex business challenges.
• Strong business mindset with the ability to connect strategic priorities to measurable initiatives and outcomes.
• Excellent relationship-building and consultative skills with the ability to influence stakeholders and partner effectively across the organization.
• Strong written and verbal communication skills with the ability to tailor messages to a variety of audiences.
• Demonstrated ability to lead through change by supporting organizational initiatives, strategic alignment, technology implementation, and thoughtful risk mitigation.

Responsibilities

• Lead strategic initiatives that support revenue growth and improve sales performance across the B2B Sales & Solutions organization.
• Partner with cross-functional stakeholders to define, prioritize, and execute business initiatives from concept through rollout.
• Champion data-driven decision making by delivering actionable insights and recommendations that support business strategy.
• Analyze business performance, identify trends, and provide recommendations to address opportunities and challenges.
• Define and track key performance indicators to measure business impact and monitor strategic initiatives.
• Develop annual sales goals and incentive changes, partnering with key stakeholders to support implementation and communication.
• Build strong partnerships across Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to drive alignment and execution.
• Lead special projects and run-the-business initiatives while effectively managing competing priorities in a fast-paced environment.
• Adapt quickly to changing business needs and identify innovative solutions that support organizational goals.

Skills

Strategic thinking

Analytical skills

Problem solving

Communication

Project management

Stakeholder influence

Education

Bachelor's degree

Tools

SQL

Hive

Excel

Tableau

Python

PowerPoint

Job description

Job Description

American Express Global Commercial Services (GCS) is the global leader in commercial payment solutions and continues to be an exciting, fast-growing business. To sustain this momentum, the organization is focused on accelerating sales and driving profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team plays a critical role in achieving these objectives by enabling data-driven decisions, delivering strategic insights, and leading initiatives that improve business performance.

Job Description

American Express Global Commercial Services (GCS) is the global leader in commercial payment solutions and continues to be an exciting, fast-growing business. To sustain this momentum, the organization is focused on accelerating sales and driving profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team plays a critical role in achieving these objectives by enabling data-driven decisions, delivering strategic insights, and leading initiatives that improve business performance. We are seeking a Senior Manager, Business Strategy & Sales Performance to join the SPT team and support the US Small, Medium, and Large Enterprises (US SME) B2B Sales & Solutions organization.

How will you make an impact in this role?

Reporting to the Director, Sales Enablement, Pricing & Transformation, you will partner closely with Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to deliver strategic analyses, lead cross-functional initiatives, and support business priorities that drive growth.

This role combines strategy, analytics, and execution. You will lead special projects and key business initiatives from concept through implementation, balancing business growth with colleague experience. You'll also define and measure success through meaningful performance metrics, providing insights that help leaders make informed business decisions.

Responsibilities

• Lead strategic initiatives that support revenue growth and improve sales performance across the B2B Sales & Solutions organization.
• Partner with cross-functional stakeholders to define, prioritize, and execute business initiatives from concept through rollout.
• Champion data-driven decision making by delivering actionable insights and recommendations that support business strategy.
• Analyze business performance, identify trends, and provide recommendations to address opportunities and challenges.
• Define and track key performance indicators to measure business impact and monitor strategic initiatives.
• Develop annual sales goals and incentive changes, partnering with key stakeholders to support implementation and communication.
• Build strong partnerships across Sales, Marketing, Product, Finance, Incentive Governance, and Enterprise Digital & Analytics to drive alignment and execution.
• Lead special projects and run-the-business initiatives while effectively managing competing priorities in a fast-paced environment.
• Adapt quickly to changing business needs and identify innovative solutions that support organizational goals.

Qualifications

• Strategic, big-picture thinker with strong business acumen and creativity in identifying opportunities across products, services, processes, and systems.
• Excellent analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Strong working knowledge of SQL/Hive, Excel, Tableau, Python, and PowerPoint.
• Experience working with structured and unstructured data.
• Proven project management skills with a track record of successfully leading large-scale, cross-functional initiatives.
• Ability to prioritize multiple initiatives and deliver results both independently and through cross-functional teams.
• Resourceful self-starter who thrives in ambiguity and applies structured thinking to solve complex business challenges.
• Strong business mindset with the ability to connect strategic priorities to measurable initiatives and outcomes.
• Excellent relationship-building and consultative skills with the ability to influence stakeholders and partner effectively across the organization.
• Strong written and verbal communication skills with the ability to tailor messages to a variety of audiences.
• Demonstrated ability to lead through change by supporting organizational initiatives, strategic alignment, technology implementation, and thoughtful risk mitigation.

Preferred Qualifications

• Bachelor's degree.
• 5–7+ years of relevant professional experience.
• Experience supporting B2B products.
• Experience using GenAI tools in a business environment.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.