Senior Manager, Business Controls Owner

Hagerty Insurance Agency; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Hagerty seeks a Senior Manager, Business Controls Owner to lead end-to-end controls for our insurance platform. You will partner across IT, compliance, finance, and operations to embed controls in design, manage RCSAs, and drive remediation with clear ownership.

You will support internal and external audits, ensure regulatory readiness, and guide change management while aligning controls with policyholder service and claims outcomes.

Qualifications

• Experience in business controls, risk, internal audit, or insurance governance.
• Direct experience in an insurance carrier, MGA, or program administrator preferred.
• Familiar with SOX, NAIC rules, or state insurance regs.
• Ability to translate control design into business outcomes including service quality.

Responsibilities

• Define and own end-to-end controls framework for insurance platform.
• Develop process governance with RACI, narratives, and documentation.
• Lead risk and control self-assessments and remediation planning.
• Serve as liaison for audits and regulatory examinations.
• Participate in platform change management and maintain controls inventory.

Skills

Business controls

Operational risk

Internal audit

Insurance operations governance

Stakeholder collaboration

Education

Bachelor’s degree in business, finance, accounting

CIA / CISA certification (plus)

Tools

GRC platforms (Workiva)

IT ServiceNow

Insurance tech platforms (Duck Creek, Majesco, Guidewire)

Job description

Say hello to Hagerty Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

The Senior Manager, Business Controls Owner serves as the operational governance authority for Hagerty's new insurance technology platform, ensuring that business processes are well-controlled, risks are identified and mitigated, and the platform operates in alignment with key risk and foundational business practices and key controls, regulatory, audit, and internal policy requirements. This individual contributor role sits at the intersection of insurance operations, technology, and enterprise risk, and serves as the primary business accountability point for controls design, documentation, testing, and ongoing monitoring across the platform lifecycle.

What you’ll do

• Controls Design and Framework Ownership Define, document, and own the end-to-end business controls [MB2.1] framework for the insurance platform, including process-level controls across policy administration, billing, underwriting, and claims workflows. Establish control objectives, control activities, and key risk indicators aligned to business outcomes.
• Process Governance Develop and maintain process documentation standards, including workflows, RACI assignments, and process narratives. Partner with operations and technology teams to ensure process controls are embedded at the point of design, not retrofitted after deployment.
• Risk and Control Assessment Lead risk and control self-assessments (RCSAs) [MB3.1] [JB3.2] for platform-impacted business processes. Identify control gaps, assess residual risk, and drive remediation plans to closure with clear ownership and timelines.
• Audit and Regulatory Readiness Serve as the primary business liaison for internal audit, external audit, and regulatory examinations related to platform operations. Ensure evidence packages are complete, narratives are clear, and control testing documentation meets audit standards.
• Change Control and Platform Governance Participate in the platform change management process, evaluating proposed changes for control impact and ensuring the controls inventory is updated to reflect evolving system capabilities and process flows.
• Stakeholder Partnership Collaborate closely with IT, compliance, finance, and insurance operations leadership to align on control priorities, escape emerging risks, and ensure controls remain practical and proportionate to business needs.

This might describe you

• Proven experience in business controls, operational risk, internal audit, or insurance operations governance. [JB4.1] Direct experience in an insurance carrier, MGA, or program administrator environment strongly preferred.
• Familiarity with end-to-end insurance operations and core insurance technology platforms supporting but not limited to policy administration, underwriting, rating, billing, claims, reinsurance, financial reporting, and data management policy administration systems and insurance technology platforms (Duck Creek, Majesco, Guidewire, or equivalent).
• Working knowledge of SOX, NAIC model audit rule, or state insurance regulatory requirements.
• Experience leading RCSAs to support the business controls and preparing materials for internal or external audit examination coupled with familiarity with GRC Platforms to automate RCAs (Workiva, IT ServiceNow or equivalent GRC platforms).
• Bachelor’s degree in business, finance, accounting, or a related field; CIA, CISA, or equivalent certification a plus.
• Ability to connect control design decisions to business outcomes that includes policyholder service quality, claims cycle time, billing accuracy, and agent experience.
• Ability to develop credibility with underwriting, claims, finance, and distribution leaders as a controls partner who improves how work gets done to support sustainable operations and not simply as a compliance or audit function.
• Ability to translate complex operational processes into clear, auditable control documentation.
• Strong written communication skills; able to produce executive-ready materials independently.
• Comfortable operating in a matrixed, cross-functional environment with ambiguous ownership.
• Detail-oriented with strong project management instincts and the ability to manage multiple workstreams simultaneously.
• Curiosity about technology and how platform capabilities can strengthen or introduce risk in business processes.

Other things to note

This position is open to U.S. remote work. However, team members who reside within 20 miles of the TraverseCity headquarters will follow a hybrid schedule, working from the office three days per week.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, NewJersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, BritishColumbia, Canada please email [e-mail] for compensation, comprehensive benefits and the perks that set us apart.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

#LI-Remote EEO/AA

US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.