Senior Manager, Benefits Policy

Jobtailor; Richmond (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Capital One seeks a senior Benefits Design leader to own global strategy across 10,000+ employees, designing, implementing, and governing PTO, leave, and disability programs with focus on compliance and cost efficiency.

You will partner with international teams, analyze plan metrics, manage multi-million-dollar budgets, and act as Product Owner for benefits technology solutions, leveraging AI and analytics to improve engagement.

Qualifications

• Bachelor's degree or military experience.
• At least 6 years of experience in benefits design, strategy, and management.
• At least 2 years of experience working within a matrixed environment.
• At least 2 years of project management experience.
• At least 2 years of process management experience.
• At least 2 years of experience in data analysis and reporting.
• Experience leading benefits strategy for global organizations with 10,000+ employees.
• Experience engaging with committees and/or C-suite executives on benefits strategy, programs, and funding.
• Deep technical expertise in U.S. self-funded health design or time off, disability, and paid leave strategy.
• Knowledge of ERISA, ACA, tax-advantaged accounts, and carrier negotiations.

Responsibilities

• Design, implement, and manage holistic benefits and well-being strategies across U.S. and international markets
• Lead the end-to-end vision, design, compliance, and financial management of paid time off, statutory/paid leave, and disability strategies for U.S. benefits
• Partner with international Benefits teams to design and implement global benefits strategy
• Evaluate global benefit structures for program harmonization, economies of scale, cultural relevance, and statutory compliance
• Direct marketing, communication, and engagement strategies for benefits programs
• Serve as product owner for vendor-delivered benefits technology solutions
• Define product roadmaps and expand functionality to improve the associate experience
• Leverage AI, data analytics, and modern delivery channels to improve efficiency, resolve issues, and personalize benefit engagement
• Build strategic networks and manage processes, routines, communications, and shared documentation across Capital One locations
• Manage multi-million-dollar benefits budget forecasting, cost-sharing strategies, and value-on-investment assessments
• Analyze plan metrics, market benchmarking, and associate feedback to improve the benefits portfolio and optimize spending
• Oversee external vendors, including consultants and third-party administrators
• Ensure compliance with local, federal, statutory, and international regulations
• Monitor legislative trends and market developments to mitigate risks and maintain program competitiveness

Skills

Benefits Design

Data Analysis

Project Management

Compliance Expertise

Product Ownership

Education

Bachelor's degree or military experience

Tools

Benefits Technology Solutions

Data Analytics Tools

Vendor Management Systems

Engagement Platforms

AI Solutions

Job description

Responsibilities

• Design, implement, and manage holistic benefits and well-being strategies across U.S. and international markets
• Lead the end-to-end vision, design, compliance, and financial management of paid time off, statutory/paid leave, and disability strategies for U.S. benefits
• Partner with international Benefits teams to design and implement global benefits strategy
• Evaluate global benefit structures for program harmonization, economies of scale, cultural relevance, and statutory compliance
• Direct marketing, communication, and engagement strategies for benefits programs
• Serve as product owner for vendor-delivered benefits technology solutions
• Define product roadmaps and expand functionality to improve the associate experience
• Leverage AI, data analytics, and modern delivery channels to improve efficiency, resolve issues, and personalize benefit engagement
• Build strategic networks and manage processes, routines, communications, and shared documentation across Capital One locations
• Manage multi-million-dollar benefits budget forecasting, cost-sharing strategies, and value-on-investment assessments
• Analyze plan metrics, market benchmarking, and associate feedback to improve the benefits portfolio and optimize spending
• Oversee external vendors, including consultants and third-party administrators
• Ensure compliance with local, federal, statutory, and international regulations
• Monitor legislative trends and market developments to mitigate risks and maintain program competitiveness

Requirements

• Bachelor's degree or military experience
• At least 6 years of experience in benefits design, strategy, and management
• At least 2 years of experience working within a matrixed environment
• At least 2 years of project management experience
• At least 2 years of process management experience
• At least 2 years of experience in data analysis and reporting
• Experience leading benefits strategy for global organizations with 10,000+ employees
• Experience engaging with committees and/or C-suite executives on benefits strategy, programs, and funding
• Deep technical expertise in U.S. self-funded health design or time off, disability, and paid leave strategy
• Knowledge of ERISA, ACA, tax-advantaged accounts, and carrier negotiations
• Ability to translate benefits strategy across different regulatory and regional environments
• Ability to build consensus, influence, and collaborate
• Comfort working in an Agile/Scaled Agile/Scrum environment
• Work experience in Design Thinking/User Experience/Agile
• Strong ability to analyze and tell a story with data
• Experience leading complex projects and delivering work through others
• Experience as a Product Owner driving business intent for an integrated technology solution and ecosystem
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates expertise in benefits design and management, with a strong focus on compliance, data analysis, and strategic planning for global organizations. Proven ability to lead complex projects, engage with executives, and leverage technology solutions to enhance employee benefits experiences.

Highest-signal resume keywords

• Benefits Design
• Data Analysis
• Project Management
• Compliance Expertise
• Product Ownership

Hard Skills

• Benefits Strategy
• Financial Management
• Statutory Compliance
• Data Reporting
• Market Benchmarking
• U.S. Self-Funded Health Design
• Disability Strategy
• Paid Leave Strategy
• Agile Methodology
• Design Thinking

Soft Skills

• Collaboration
• Influencing
• Consensus Building
• Communication
• Problem Solving

Industry Keywords

• ERISA
• ACA
• Tax-Advantaged Accounts
• Global Benefits
• Matrixed Environment

Tools & Technologies

• Benefits Technology Solutions
• Data Analytics Tools
• Vendor Management Systems
• Engagement Platforms
• AI Solutions