Principal Associate, Chief of Staff – Global Payments Network

Jobtailor; Illinois; On-site; USD 80,000 - 120,000; Full time

Job summary

Jobtailor in Illinois seeks an experienced Project Manager to lead key operational workflows, build scalable solutions, and structure ambiguous problems. The role includes developing data-driven presentations for senior leaders and socializing timelines across teams.

You will influence decisions through data and collaboration, act as a thought partner for strategic conversations, and drive customer outcomes while managing stakeholder expectations.

Qualifications

• Bachelor’s Degree or Military experience
• At least 3 Years Project Management experience
• Strong communication and collaboration skills
• Strong problem solving and influencing skills
• Capital One will not sponsor a new applicant for employment authorization for this position
• Preferred: Masters or MBA degree
• Preferred: At least 5 years of Project Management experience
• Preferred: PMP, Lean, Agile or Six Sigma certification

Responsibilities

• Manage key operational workflows and leadership forums
• Build sustainable and scalable solutions addressing associate friction points and improving customer outcomes
• Structure ambiguous problems and independently execute plans to answer high-level questions
• Establish and socialize timelines and workback schedules
• Develop data-driven presentations for senior audiences
• Communicate business value to team members, stakeholders, and partners
• Act as a thought partner and step in for the manager in strategic conversations when necessary
• Use data, logic, and evidence to influence decisions
• Build relationships and collaborate with partners to understand customer needs
• Maintain a responsive service mindset and manage stakeholder expectations
• Collaborate with peers, share best practices, train teammates, and build community
• Support colleagues outside the immediate scope when bandwidth allows

Skills

Project Management

Data Analysis

Presentation Development

Workflow Management

Strategic Planning

Data-Driven Decision Making

Education

Bachelor’s Degree or Military experience

PMP Certification

Lean

MBA or Masters

Job description

• Manage key operational workflows and leadership forums


• Build sustainable and scalable solutions addressing associate friction points and improving customer outcomes


• Structure ambiguous problems and independently execute plans to answer high-level questions


• Establish and socialize timelines and workback schedules


• Develop data-driven presentations for senior audiences


• Communicate business value to team members, stakeholders, and partners


• Act as a thought partner and step in for the manager in strategic conversations when necessary


• Use data, logic, and evidence to influence decisions


• Build relationships and collaborate with partners to understand customer needs


• Maintain a responsive service mindset and manage stakeholder expectations


• Collaborate with peers, share best practices, train teammates, and build community


• Support colleagues outside the immediate scope when bandwidth allows

Requirements

• Bachelor’s Degree or Military experience


• At least 3 Years Project Management experience


• Strong communication and collaboration skills


• Strong problem solving and influencing skills


• Capital One will not sponsor a new applicant for employment authorization for this position


• Preferred: Masters or MBA degree


• Preferred: At least 5 years of Project Management experience


• Preferred: PMP, Lean, Agile or Six Sigma certification

Core Competencies

Demonstrates expertise in Project Management, utilizing data-driven decision-making and strong communication skills to influence stakeholders and improve customer outcomes. Capable of managing operational workflows and collaborating effectively with diverse teams to address complex problems.

Highest-signal resume keywords

• Project Management


• Data-Driven Decision Making


• Strong Communication Skills


• Collaboration


• Problem Solving

Hard Skills

• Project Management


• Data Analysis


• Presentation Development


• Workflow Management


• Strategic Planning

Soft Skills

• Strong Communication


• Collaboration


• Influencing


• Service Mindset


• Relationship Building

Certifications & Qualifications

• PMP


• Lean


• Agile


• Six Sigma

Industry Keywords

• Operational Workflows


• Customer Outcomes


• Stakeholder Management


• Problem Structuring


• Military Experience