Senior Manager, Benefits

Universal Studios; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Universal Orlando Resort in Florida is seeking a senior Benefits Manager to shape and lead health, retirement, and well-being programs across UDX populations. You will partner with stakeholders to design policy, vendor management, and communications, ensuring compliant, competitive programs aligned to enterprise needs.

The role emphasizes operational leadership, change management, and execution excellence, with responsibilities spanning enrollment, benefits delivery, and information strategy.

Qualifications

• Bachelor's degree or equivalent industry experience required.
• 7+ years benefits management experience preferred.
• Experience designing, implementing, and operating health, retirement, tuition assistance, leave, and well-being programs.

Responsibilities

• Partner with enterprise stakeholders to influence benefit strategy, plan design, policy development, and program administration.
• Lead planning, communication, implementation, and change management of benefit and well-being programs and changes.
• Drive operational excellence in benefits delivery across health, retirement, tuition assistance, leave, and lifecycle processes.

Skills

Benefits strategy

Vendor management

Communication

Project management

Change management

Stakeholder engagement

Education

Bachelor's degree or equivalent industry experience

Job description

JOB SUMMARY:

Influence and lead key benefits programs and operations across assigned UDX populations, including physical, financial, mental health and well-being programs. Provide strategic support, operational leadership, and execution excellence for benefits initiatives, policies, communications, vendors, and processes. Partner with key stakeholders to ensure benefit programs are effectively administered, compliant, competitive, and aligned to enterprise and Team Member needs.

MAJOR RESPONSIBILITIES:

• Partner with enterprise stakeholders to influence benefit strategy, plan design, policy development, and program administration. Represent the unique needs of UDX businesses, workforce populations, and Team Members by providing operational insights, program recommendations, benchmarking, and feedback that help ensure benefit programs remain competitive, compliant, sustainable, and aligned with UDX priorities. Utilize benchmarking, reporting, trend analysis, Team Member feedback, and business insights to recommend actions that strengthen program value, competitiveness, compliance, operational feasibility, and the Team Member experience.
• Manage the planning, communication, implementation, and change management of benefit and well-being programs, projects, promotions, initiatives and changes. Lead key benefits workstreams, including vendor implementations, open enrollment readiness, process redesign, communication planning, and post-implementation issue resolution.
• Drive operational excellence in benefits delivery across health, retirement, tuition assistance, leave, well-being, EAP, wellness, open enrollment, and Team Member lifecycle processes. Streamline administration, strengthen service partner collaboration, resolve issues, and improve execution to make benefits easier for leaders to navigate and more valuable for Team Members.
• Curate benefits-related information strategy, communications, resources, and educational materials to translate complex program information into clear, accessible, and actionable guidance that supports HR partners, business leaders, and Team Members throughout the Team Member lifecycle. Effectively integrate UDX benefits with Center of Excellence partners across the enterprise.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelor's degree or equivalent industry experience is highly preferred.

EXPERIENCE:

• 7+ years benefits management experience preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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