Senior Manager, Auxiliary Services & Financial Operations

ulsuno; New Orleans (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

LSU New Orleans seeks an Assistant Director of Auxiliary Services to manage day-to-day financial and operational throughput, including deposits, billings, and budgets. You will supervise staff and represent the Director in routine financial matters, ensuring accurate records and timely reconciliations.

You will own contracts, customer service inquiries, and operational improvements across dining, bookstore, vending, and mail services.

Responsibilities

• Process interdepartmental billings and check requests for vendors; resolve related errors and disputes.
• Own the deposit pipeline end-to-end: reconcile deposits across revenue streams including bookstore, dining, and rentals.
• Own the requisition and purchase-order pipeline for services, equipment, and supplies; ensure steady throughput.
• Own the commissions-records process: track, reconcile, and close out vendor commissions.
• Own interdepartmental mail chargebacks; reconcile monthly and resolve disputes.
• Develop, present, and oversee financial budgets; monitor expenditures across utilities, insurance, and phone accounts.
• Monitor accounts receivable across dining, bookstore, vending, room rentals and other revenue streams.
• Maintain accurate accounting records and ensure retention compliance.
• Maintain petty cash accounts; manage vending refunds and report malfunctions.
• Process and disburse all unclaimed mail.
• Own the contract review process for Auxiliary Services agreements with Purchasing, Legal, and the Director.
• Serve as first-line responder for policy and customer service questions; resolve routine matters and escalate only exceptions.
• Identify and drive operational improvements across deposits, commissions, mail chargebacks, meal plans, and vending.
• Own meal plan activations: daily processing through the first 21 days, then semi-weekly; reconcile with charges.
• Reconcile Follett Access Course Materials charges at end of each semester.

Job description

LSU New Orleans seeks an Assistant Director of Auxiliary Services to manage day-to-day financial and operational throughput, including deposits, billings, and budgets. You will supervise staff and represent the Director in routine financial matters, ensuring accurate records and timely reconciliations.

You will own contracts, customer service inquiries, and operational improvements across dining, bookstore, vending, and mail services.