Senior Manager, Assessment Customer Programs

Resource Innovations; Santa Fe Springs (CA); Hybrid; USD 74,000 - 110,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental & vision coverage

Paid vacation & holidays

Parental leave

Commuter benefits

Job summary

Resource Innovations is seeking a Senior Manager, Assessment Customer Programs to oversee the successful delivery of assigned assessment programs in Santa Fe Springs, CA. You will manage client relationships, coordinate with engineering, analytics, business development, and finance teams, and lead a team to meet contract, quality, and profitability targets.

You will also supervise staff, approve invoices, and represent the local office at meetings, with hybrid work expectations and periodic

Qualifications

• Bachelor's degree in a relevant field such as Business Administration/Management or technical energy field.
• 5+ years managing assessment programs or multiple projects of increasing responsibility.
• 3+ years in management and supervision of diverse project teams and personnel.
• Valid California driver’s license and personal automobile insurance.

Responsibilities

• Lead successful program delivery and oversee execution of assigned assessment programs.
• Provide oversight and leadership to direct reports and monitor progress to contract requirements, quality, timelines, and RI budgets.
• Approve invoices when needed and coordinate with cross‑functional teams to support program success.
• Provide program performance reporting to executive staff and clients; coordinate with engineering, analytics, business development, and finance teams.
• Meet budget, productivity, quality, and profitability targets; maintain strong customer relationships as the senior client point of contact.
• Attend client meetings and assist staff with difficult relationships or requests; monitor vendor performance as needed.
• Develop staffing plans, motivate and manage employees, and provide regular development opportunities to enhance delivery and engagement.
• Act as liaison between RI offices, represent the local program at meetings, conferences, and as part of the Senior Advisory Council.

Skills

Program leadership

Client relationship management

Budgeting

Cross-functional coordination

Communication

People management

Education

Bachelor's degree in a relevant field

Job description

The Senior Manager, Assessment Customer Programs oversees all aspects of assigned assessment programs and is accountable for the success of related program operations. The incumbent will ensure assessment programs perform according to contract requirements, annual budgets, quality standards, and established timelines. The incumbent will manage client relationships related to program delivery and coordinate with internal teams to support effective execution. This position is located in Santa Fe Springs, CA.Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, were constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, were leading the charge to power change.Duties and ResponsibilitiesLead Successful Program DeliveryOversee successful execution of assigned assessment programsProvide oversight and leadership to direct reportsMonitor assessment program progress against contract requirements, quality expectations, timelines, and RI financial goalsApprove invoices before submission of expenses as necessaryCoordinate with cross-functional teams as needed to support assessment program successProvide program performance reporting to executive staff and clientCoordinate with engineering, analytics, business development, and finance teams to support assessment program operations, reporting, and client deliverablesMeet assessment program budget, productivity, quality, and profitability targetsOversee Customer RelationshipsServe as clients senior point of contactAttend client meetingsSupport assessment program staff with unique or difficult customer relationships or requestsMonitor contracted vendor performance as neededManage Direct ReportsDevelop and manage assessment program staffing plansMotivate and manage employees through effective performance management and feedback systemsProvide regular staff development opportunities to enhance assessment program deliveryMaximize employee engagement and retentionLeadershipAct as liaison between RI officesRepresent the local office or program at various meetings, conferences and presentationsServe as an engaged member of the Senior Advisory CouncilRequirementsLocationMust be located in the greater Santa Fe Springs, CA area.EducationBachelors Degree in relevant field such as Business Administration/Management, or Technical field of Energy Efficiency, Engineering, Construction Management, etc. Emphasis to be determined by program needs or commensurate experienceExperience5+ years managing assessment programs or multiple projects of increasing responsibility3+ years in management and supervision of diverse project teams and personnelLicenses/CertificationsValid California drivers license and personal automobile insurancePhysical Job DescriptionHybrid Work Expectations: Approximately 2 days per week in the office, with flexibility to be onsite more frequently as business needs arise, including client visits, meetings, program activities, or other in-person needs.Work is performed in an office environment with moderate noise levelHours are typically Monday through Friday, 8 a.m. to 5 p.m. with some evening and weekend hours as neededPeriodic travel with some overnight staysEquipment Used/Required:(List all manual and automated equipment used in the course of performing essential functions)Standard office equipment including computer, phone, scanner/copier and fax machineReliable personal transportationEssential Physical Tasks: Essential Physical Tasks:(List all physical tasks encountered in performing essential functions)While performing the duties of this job, employee is regularly required to talk and hearPrimarily a sedentary role; however, some travel is requiredPhysical ability to occasionally lift files and materials (up to 20 pounds), open filing cabinets and bend, stand, and reach above head as necessarySpecific vision abilities required: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus, and visual acuity sufficient to read a computer screen and paper documentsPosition requires computer and keyboard use approximately 90% of the timeAbout Resource InnovationsResource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.Compensation & BenefitsResource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is:$74,400.00-$110,000.00In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location.At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes paid vacation, paid sick time, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required.The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.