Senior Manager, Arbitration Operations

US Neuro LLC; Fort Worth (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

US Neuro LLC in Fort Worth, TX is seeking a Senior Manager, Arbitration Operations to own and continuously improve the arbitration process from onboarding to post-award follow-up.

You will lead a team, build reliable workflows, enforce quality controls, and ensure timely filing and accurate case progression. Prior arbitration experience is helpful but not required.

Responsibilities

• Own day-to-day arbitration operations across US Neuro and Highline Strategies.
• Manage the operational lifecycle from client onboarding and claim intake through award receipt, with clear ownership at every stage.
• Ensure eligible opportunities are identified, tracked, prioritised and worked within applicable deadlines.

Job description

Description

Position Summary

US Neuro and Highline Strategies are seeking a highly organized, process-driven leader to oversee and continuously improve arbitration operations. The Senior Manager, Arbitration Operations will serve as the central operational owner for the arbitration function, leading the team and managing the process from client onboarding and claim intake through filing, case progression, award receipt, and operational handoff for post-award follow-up.

This role is accountable for building reliable processes, preventing missed opportunities, ensuring filing accuracy and timeliness, strengthening quality controls, and creating clear accountability across both internal US Neuro claims and external client claims managed through Highline Strategies. The ideal candidate is an experienced operations and people leader who can create structure, manage risk, improve workflows, and develop a high-performing team. Prior arbitration experience is helpful but not required.

Essential Duties and Responsibilities

Operational Leadership

• Own day-to-day arbitration operations across US Neuro and Highline Strategies.
• Manage the operational lifecycle from client onboarding and claim intake through award receipt, with clear ownership at every stage.
• Ensure eligible opportunities are identified, tracked, prioritised and worked within applicable deadlines.