Senior Manager, AI & Process Innovation

Samsung; Plano (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Samsung Electronics America, Inc. (SEA) leads North America in customer service process innovation, AI adoption, and intelligent automation. The role focuses on transforming care operations, driving program governance, and delivering data-driven improvements across SEA divisions.

Reporting to top leadership, you will align with Korea HQ and global partners to advance AI transformation, implement IPA solutions, and build a scalable AI governance framework for enterprise-wide use.

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems or related field.
• MBA is preferred but not required.
• Minimum 8+ years of experience in project management, budgeting, and analytics.

Responsibilities

• Set up and manage KPIs with business owners or leadership for continuous performance improvement.
• Lead technical and operational project teams to achieve objectives.

Skills

KPI & Performance Management

Team Leadership

Project Management

Continuous Improvement

Change Management

Data & Analytics

Root Cause Analysis

AI Strategy & Vision

Intelligent Automation

AI Governance

AI Capability Building

Education

Bachelor's degree in Business, Engineering, Information Systems

MBA (preferred)

Tools

Celonis

UiPath Process Mining

Job description

Samsung Electronics America, Inc. (SEA) leads North America in customer service process innovation, AI adoption, and intelligent automation. The role focuses on transforming care operations, driving program governance, and delivering data-driven improvements across SEA divisions.

Reporting to top leadership, you will align with Korea HQ and global partners to advance AI transformation, implement IPA solutions, and build a scalable AI governance framework for enterprise-wide use.