Senior Manager, AI-Driven Supply Chain Solutions

Amazon Web Services (AWS); Austin (TX); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Restricted stock units (RSUs)

Job summary

Amazon Development Center U.S., Inc. in Austin seeks a Sr. Manager, Professional Services within the AWS Connect Decisions team to lead the Customer Success function and drive demand and supply intelligence initiatives for forecasts and production plans.

You will hire and develop a CS advisory team, build trusted relationships with customers, guide architectural discussions, and contribute to publications while aligning with AWS leadership.

Qualifications

• 8+ years IT or Management Consulting, or 3+ years people leadership experience.
• 7+ years of technology sales, or 3+ years management experience.
• 10+ years IT and/or Management Consulting Services, or 5+ years of senior leadership experience.
• Bachelor's degree in Computer Science, Math, or a related field
• Knowledge of compliance and security standards across the enterprise IT landscape
• Knowledge of IaaS cloud computing transition challenges
• Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility
• Experience with enterprise architecture including virtualization technologies and distributed architecture
• Experience in supply chain such as contracting, demand management and/or planning and procurement, and supply chain operations

Responsibilities

• Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team
• Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions
• Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation
• Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer’s environment
• Contribute to AWS internal and customer-facing publications such as white-papers and blogs as a means of scaling your knowledge
• Act as a liaison between customers, engineering teams, and support to address customer needs

Skills

Leadership

Strategic thinking

Customer relationships

Architecture discussions

Business & product understanding

Mentorship

Education

Bachelor's degree in Computer Science, Math, or related field

Job description

Amazon Development Center U.S., Inc. in Austin seeks a Sr. Manager, Professional Services within the AWS Connect Decisions team to lead the Customer Success function and drive demand and supply intelligence initiatives for forecasts and production plans.

You will hire and develop a CS advisory team, build trusted relationships with customers, guide architectural discussions, and contribute to publications while aligning with AWS leadership.