Senior Manager, AI-Driven Individual Business Communications

Guardian Life Insurance; New York (NY); Hybrid; USD 103,000 - 170,000; Full time

Job summary

Guardian Life Insurance is seeking a senior communications lead to own and operationalize integrated communications across our Individual Business. You will partner with senior stakeholders to translate business priorities into audience-focused messaging and channel plans, guiding content and delivery for colleagues and field teams.

This hybrid role emphasizes governance, planning tools, and data-driven improvement, with a focus on AI-enabled efficiency and measurable business impact.

Qualifications

• Seasoned communications professional capable of leading complex workstreams.
• Ability to advise stakeholders through ambiguity and translate strategy into messaging.
• Experience using data to improve communication effectiveness and business impact.

Responsibilities

• Advise stakeholders on communication strategy, audience needs, timing, sequencing, and channels.
• Lead field communications governance to prioritize audiences and align with business priorities.
• Develop planning tools, content calendars, and best practices for proactive delivery.
• Create and oversee high-impact communications across email, portals, talking points, and events.
• Use segmentation and field feedback to tailor messaging and improve relevance.
• Shape communications for town halls, regional events, and virtual forums.

Skills

Strategic communications

Stakeholder engagement

AI in communications

Content strategy

Job description

Guardian Life Insurance is seeking a senior communications lead to own and operationalize integrated communications across our Individual Business. You will partner with senior stakeholders to translate business priorities into audience-focused messaging and channel plans, guiding content and delivery for colleagues and field teams.

This hybrid role emphasizes governance, planning tools, and data-driven improvement, with a focus on AI-enabled efficiency and measurable business impact.