CX Data & Operations Manager

Vector Solutions; Tampa (FL); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Flexible work arrangements

Generous time off

Tuition reimbursement

Pet Insurance

Gym/Wellness program

Company social events

Job summary

Vector Solutions is seeking a Manager, Customer Experience Operations to own how our CX processes and systems run, partnering with senior leaders to drive measurable outcomes. You will shape onboarding, adoption, support, renewal, and expansion workflows, and apply AI to streamline recurring tasks.

The role emphasizes cross‑functional leadership, data‑driven decision making, and hands‑on administration of our CX tech stack, including Salesforce, to improve customer outcomes.

Qualifications

• 5+ years in Customer Experience Operations or related field with increasing scope.
• Hands-on experience administering a customer success platform: workflows, health scores, journeys, plays.
• Experience using AI to streamline workflows, including production agents.
• SaaS CX operations experience and Salesforce know-how.
• Strong analytics and ability to explain data-driven trends.
• Proven cross-functional project leadership with tangible outcomes.

Responsibilities

• Own the operational design of the customer lifecycle, onboarding to renewal and expansion.
• Build scalable CX workflows, onboarding playbooks, escalation paths, and proactive outreach.
• Apply AI to reduce manual work and automate recurring workflows end-to-end.
• Own CX platform health scores, journeys, segmentation, and data accuracy.
• Deliver CX metrics dashboards and insights to guide decisions across teams.
• Lead cross-functional CX initiatives and mentor colleagues.

Skills

Customer Experience Ops

AI in CX

Cross-functional collab

Data analysis

Executive communication

Tools

Salesforce

CX platform

Job description

Vector Solutions is seeking a Manager, Customer Experience Operations to own how our CX processes and systems run, partnering with senior leaders to drive measurable outcomes. You will shape onboarding, adoption, support, renewal, and expansion workflows, and apply AI to streamline recurring tasks.

The role emphasizes cross‑functional leadership, data‑driven decision making, and hands‑on administration of our CX tech stack, including Salesforce, to improve customer outcomes.