Senior Manager, AI-Driven Customer Analytics & Experience

Colgate-Palmolive Company; Piscataway Township (NJ); On-site; USD 139,000 - 174,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Colgate-Palmolive Company is seeking a Sr. Manager for Customer Analytics and Experience to lead advanced analytics initiatives in North America. You will drive predictive modeling, simulations, and AI-powered solutions addressing customer engagement, service, and supply chain insights.

Manage data sources from warehouses to store-level KPIs and collaborate with global analytics teams. The role requires a strong background in statistics, data science, and leadership of cross-functional teams,

Qualifications

• Bachelor's degree in Statistics, Business Analytics, Data Science or similar field.
• 10+ years of experience in driving analytical insights and solutions.
• Experience supporting and working with multi-functional teams in a dynamic environment.
• Strong hands-on experience developing statistical models and coding in Python, SQL, PySpark, SparkR.
• Working knowledge of visualization tools like Domo, Looker, Sigma, Power BI.
• Knowledge of Snowflake for querying and scaling data environments.
• Familiarity with Circana, NielsenIQ, 1010data, or POS data/tools.

Responsibilities

• Lead NA Customer Engagement Analytics as part of CP's 2030 strategy.
• Collaborate with GIT and Global Supply Chain Analytics teams on global scale initiatives.
• Prioritize data sets, reports, and technology for scalable deployment.
• Define metrics and data governance for consistent insights across customers.
• Identify analytics capabilities to support Customer Engagement, Customer Service, and Logistics teams.
• Leverage AI and GenAI to improve day-to-day efficiencies and business growth.
• Develop and deploy AI assistants addressing high-impact needs.
• Translate analytics into actionable business processes and drive change management.

Skills

Python

SQL

PySpark

SparkR

Data visualization tools

Snowflake

POS data

Circana

NielsenIQ

Education

Bachelor's degree in Statistics, Data Science or similar

Master's degree in Statistics/ Economics or MBA in Business Analytics / Data Science

Tools

Domo

Looker

Sigma

Power BI

Job description

Colgate-Palmolive Company is seeking a Sr. Manager for Customer Analytics and Experience to lead advanced analytics initiatives in North America. You will drive predictive modeling, simulations, and AI-powered solutions addressing customer engagement, service, and supply chain insights.

Manage data sources from warehouses to store-level KPIs and collaborate with global analytics teams. The role requires a strong background in statistics, data science, and leadership of cross-functional teams,