Senior Manager, AI-Driven CS Operations
Luxury Presence
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Descrizione del lavoro
Luxury Presence, a growing proptech company, seeks a Senior Manager of CS Operations to own fulfillment tooling, automation, and processes from idea to adoption. You will partner with internal tools engineers and leadership to ship reliable solutions that reduce handoffs and errors while scale accelerates.
You will help set baselines, measure impact, and translate business needs into technical requirements, all in a fast-moving environment that values initiative and cross-functional
Competenze
- 5+ years in operations at a SaaS or tech company: implementation ops, professional services ops, CS ops, or revenue ops.
- Hands-on frontline experience in the services you would support before moving into ops.
- A track record of building and shipping internal tools, automations, or systems with engineers.
- Experience in fast-moving, high-growth environments with real autonomy.
Mansioni
- Own fulfillment tooling and automation from scoping to launch and adoption.
- Design processes that consolidate workflows and set launch-ready definitions with leadership.
- Establish baselines for cycle time, rework, and manual effort and own the targets.
- Collaborate with fulfillment, onboarding, and engineering leaders to reduce handoffs and rework.
Conoscenze
Strumenti
Descrizione del lavoro
Luxury Presence, a growing proptech company, seeks a Senior Manager of CS Operations to own fulfillment tooling, automation, and processes from idea to adoption. You will partner with internal tools engineers and leadership to ship reliable solutions that reduce handoffs and errors while scale accelerates.
You will help set baselines, measure impact, and translate business needs into technical requirements, all in a fast-moving environment that values initiative and cross-functional
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