Senior Manager, Advanced Clinical Services (Remote)

Philips; United States; Remote; USD 117,000 - 208,000; Full time

Benefits offered by this job

PTO

401k match

HSA contribution

Stock purchase plan

Education reimbursement

Job summary

Philips in the United States seeks a Senior Manager, Advance Services to lead a top-tier team resolving the most complex clinical imaging informatics issues, driving technical excellence, customer recovery, and continuous service improvement across the organization.

The role combines hands-on leadership, on-site and remote collaboration with Service Desk, Engineering, R&D, and Managed Services, with travel as needed and after-hours support for critical customer events.

Qualifications

• Requires 7+ years in enterprise technical services, systems engineering, or complex application support; leadership experience preferred.
• Strong knowledge of IT infrastructure including servers, virtualization, databases, networks, and troubleshooting.
• Healthcare imaging informatics experience is highly preferred; ITIL and relevant infra certifications advantageous.

Responsibilities

• Lead and develop Advanced Services technical and clinical support teams for high-severity escalations.
• Serve as technical leader for complex customer environments; coordinate recovery with Service Desk, Engineering, R&D, Delivery, and Managed Services.
• Oversee on-site interventions, go-live support, and post-implementation stabilization during critical events.

Skills

Technical leadership

Enterprise IT infrastructure

Customer-facing experience

Cross-functional collaboration

Education

Bachelor's degree in CS/IT/Engineering

ITIL Foundation

Lean Six Sigma Green Belt

Tools

VMware

Windows Server

Oracle

SQL Server

PACS

DICOM

HL7

Citrix

Epic

Job description

Philips in the United States seeks a Senior Manager, Advance Services to lead a top-tier team resolving the most complex clinical imaging informatics issues, driving technical excellence, customer recovery, and continuous service improvement across the organization.

The role combines hands-on leadership, on-site and remote collaboration with Service Desk, Engineering, R&D, and Managed Services, with travel as needed and after-hours support for critical customer events.