Senior Manager, Accounting

Gladly; San Francisco (CA); On-site; USD 156,000 - 184,000; Full time

Benefits offered by this job

Competitive salaries

Stock options

Comprehensive benefits

Generous paid time off

Parental leave

Home office stipends

Job summary

Gladly is seeking an experienced financial manager to oversee accounting processes and lead a small team in San Francisco. This role involves end-to-end management of financial reporting, SaaS revenue recognition, and payroll operations.

The ideal candidate will have over 8 years of experience in accounting, with strong US GAAP and ASC 606 knowledge. The position offers competitive salaries, stock options, and a fully remote work environment.

Qualifications

• 8+ years of accounting experience, with a minimum of 3 years in a management role.
• Hands-on experience with NetSuite and payroll processing in ADP.
• Strong understanding of US GAAP and ASC 606 for SaaS revenue.

Responsibilities

• Manage month-end, quarter-end, and year-end financial closes.
• Lead revenue recognition under ASC 606 for subscription models.
• Oversee payroll, accounts payable, and expense management.

Skills

US GAAP expertise

ASC 606 revenue recognition

NetSuite proficiency

Payroll processing

Leadership

Education

Bachelor’s degree in Accounting, Finance, or related field

Tools

NetSuite

ADP

Job description

What You’ll Do

• Financial Reporting & Close: Own the end‑to‑end month‑end, quarter‑end, and year‑end close, ensuring timely, accurate financial statements under US GAAP. Manage the chart of accounts, general ledger, and fixed assets.
• SaaS Revenue & Technical Accounting: Lead complex revenue recognition under ASC 606 for subscription and usage‑based models, including deferred revenue, contract modifications, and commission capitalization. Serve as the internal expert for technical accounting research on new business models such as AI licensing and outcome‑based pricing.
• Payroll & Operational Management: Personally run bi‑weekly payroll in ADP, and oversee accounts payable, expense management, and AR/collections to optimize cash flow and meet burn targets. This is a hands‑on role in the systems daily, not a review‑only seat.
• Compliance, Audit & Systems: Coordinate annual audits and tax prep as the primary liaison with external auditors. Design and maintain internal controls (SOX‑like readiness) and accounting policies. Serve as a NetSuite power user.
• Leadership & Collaboration: Manage and mentor a team of two (a senior accountant and a revenue accountant). Partner with FP&A on budgeting and forecasting, and with Sales and Legal on contract structure. Contribute to fundraising and M&A from an accounting perspective.

What We’re Looking For

• Experience: 8+ years in accounting, with 3+ years managing or supervising. Candidates at the higher end of this range fit best.
• Systems (must‑have): Hands‑on, daily NetSuite expertise and hands‑on payroll processing in ADP or a comparable platform. You have personally run payroll, not just reviewed entries.
• Technical: Deep US GAAP with verifiable ASC 606 experience for recurring/usage‑based SaaS revenue, plus the ability to own technical accounting research, audit, and internal controls.
• Profile: A rare player‑coach, equally comfortable owning technical and strategic accounting and personally running payroll and close. Scrappy, high EQ, thrives in ambiguity.
• Education: Bachelor’s degree in Accounting, Finance, or a related field. Active CPA strongly preferred; Big 4 background highly desirable given the technical scope.
• Location: US‑based, remote.

Pay Transparency

Salary for this role: $156,000 – $184,000 (for Sr Manager title – open to Director level for the right fit!)

Benefits

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in‑person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive

If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.