Senior Manager, Account Management

The Western Union Company; New York (NY); Hybrid; USD 123,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401K Plan

Job summary

The Western Union Company is seeking a Senior Manager, Account Management to lead a high-impact Client Account Management team across major strategic clients. This hybrid role spans US and international offices, with responsibilities to develop account plans, manage renewals, and drive revenue growth.

You will coach a team, collaborate with product, operations, legal, sales, and marketing, and implement governance and health measures to improve outcomes.

Qualifications

• 7+ years in client account management and leadership.
• 5+ years in strategic account planning and executive reviews.
• 5+ years in financial analysis and go-to-market planning.
• Experience with CRM and reporting tools.

Responsibilities

• Lead strategic client account management and executive engagements.
• Coach and develop Client Account Management team.
• Coordinate cross-functional delivery to ensure service quality.
• Drive operating model design and continuous improvement.
• Lead go-to-market readiness for strategic growth.

Skills

Client account management

Strategic partnerships

Commercial operations

People leadership

Strategic account planning

Executive business reviews

Client health analytics

Contract renewals

Negotiation

Governance & operating cadence design

Presentation development

CRM tools

Reporting tools

Education

Bachelor's degree in business, finance, marketing, management, or related field

Tools

CRM software

Reporting tools

Job description

## Senior Manager, Account ManagementApply: Hybrid: USA NY - New York - 80 Pine Street: USA GA - Atlanta - Corporate Center V, 5 Concourse Parkway, Suite 2300: Full time: Posted Yesterday: End Date: October 19, 2026 (30+ days left to apply): JR0132073At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.Join us as we go beyond and be part of a team that’s redefining what’s possible.**Senior Manager, Account Management**The Senior Manager, Client Account Management Team Lead leads and develops a team of Client Account Managers while serving as relationship owner for strategic consumer-to-business payments clients and partners. The role translates business priorities into account plans, operating rhythms, and service standards that strengthen retention, profitable growth, partner satisfaction, and execution quality. This leader uses client and performance insights to identify risks and opportunities, coordinates cross-functional delivery, and makes independent decisions within established business parameters. The position is accountable for team performance, talent development, resource planning, and continuous improvement of the client account management operating model.**Roles and Responsibilities:*** Lead strategic client account management. Develop and execute account plans and executive engagement strategies for priority clients and partners. Build trusted senior-level relationships, understand business objectives, oversee renewals and negotiations in partnership with internal stakeholders, identify expansion opportunities, and support sustainable client value and revenue growth.* Lead, coach, and develop the Client Account Management team. Set clear priorities, goals, performance measures, and development plans; delegate decision-making appropriately; provide timely coaching and feedback; recognize performance; address gaps; and build an accountable, inclusive, customer-focused team.* Drive client delivery, implementation, and issue resolution. Coordinate product, operations, technology, legal, sales, and marketing partners to support onboarding, product rollout, service delivery, and resolution of complex client matters. Maintain transparency on commitments, risks, dependencies, and outcomes.* Establish and continuously improve the account management operating model. Design and maintain processes, playbooks, governance, service standards, client health measures, reporting, and operating cadences that improve consistency, scalability, knowledge management, and visibility into performance and risk.* Lead go-to-market readiness for strategic client growth opportunities. Align cross-functional teams on value propositions, commercial approach, implementation readiness, launch plans, and client-facing materials; monitor results and adjust plans based on performance insights and client feedback.**Basic Qualifications*** 7+years of relevant experience in client account management, strategic partnerships, commercial operations, including people leadership experience* 5+ years of experience with strategic account planning; client relationship management; executive business reviews; client health and performance analytics; commercial negotiations and contract renewals; governance and operating cadence design; presentation development.* 5+ years of experience with financial and commercial analysis; go-to-market planning; product implementation and launch readiness* Experience working with CRM and reporting tools.**Preferred*** Bachelor’s degree in business, finance, marketing, management, or a related field, or equivalent relevant experience.* Working knowledge of payments, financial services, or fintech is preferred*We make financial services accessible to humans everywhere. Join us for**what**’s**next.*Western Union is well positioned to become the world’s most accessible financial services company —transforming lives and communities. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/**WORKPLACE OPTION****HYBRID -** Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our custom**BENEFITS AND OTHER DETAILS****Benefits***You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few* *(**https://careers.westernunion.com/global-benefits/**). Please see the location-specific benefits below and note that your Recruiter may share**additional**role-specific benefits during your interview process or in an offer of employment.*Your United States specific benefits include:* Medical, Dental, Vision, and Life Insurance* Paid Time Off* Parental Leave* Global Adoption Assistance* 401K Plan**Salary**The base salary range is $123,000 – $165,000.00 per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.**Other Details**We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.”