Senior Manager

Dave & Buster's; City of Albany (NY); On-site; USD 65,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health insurance

Dental insurance

Vision insurance

Disability benefits

Employee assistance

Legacy Fund

401K match

Free food

Free gameplay

Leadership team

Fun environment

Career growth

Two brands

Job summary

Dave & Buster's in Albany, NY seeks a Senior Manager to lead strategic initiatives and operating standards across front- and back-of-house areas under the General Manager. You will drive team performance, financial discipline, and guest satisfaction in a fast-paced restaurant/entertainment environment.

The role emphasizes COGS and labor oversight, excellent communication, and a track record of achieving business goals while maintaining a high-energy, guest-focused culture.

Qualifications

• 5+ years of restaurant/hospitality leadership experience.
• Proven ability to manage COGS and labor costs.
• Strong business acumen with ability to drive revenue and control costs.
• Proven track record of leading a team to deliver exceptional guest experiences.

Responsibilities

• Promote positive team relations and delegate managerial duties.
• Analyze financial reports and develop action plans to grow revenue and control costs.
• Ensure execution of staff training programs.
• Ensure staffing levels and management coverage meet business needs.
• Deliver an unparalleled guest experience through food, drinks, and games.
• Maintain a safe and secure environment for guests and staff.
• Continuously improve operational execution and adherence to standards.

Skills

COGS management

Labor management

Team leadership

Business acumen

Guest experience

Budgeting

Communication

Job description

Job Description: THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.

What we are looking for!

You love working in a fast-paced, multi-faceted restaurant/entertainment scene You can communicate with the team members and guests in a way that inspires FUN! You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance You have never met a goal you can't beat You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements:

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Ensure the execution of staff training programs
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
• Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities
• Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range: 64543 - 75933 We are an equal opportunity employer and participate in E-Verify in states where required. Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus your co-workers are awesome!