Senior Manager

Aceolution Inc; Bothell (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Aceolution Inc in Bothell, WA is seeking an experienced Account Management leader to establish executive client relations, oversee operations, and drive revenue growth across existing accounts.

You will work with Service Delivery and senior leaders to implement best practices, develop strategic goals, and coordinate activities that align with company-wide objectives.

The role requires leading large teams, enabling client advocacy, and ensuring high levels of service across global accounts.

Qualifications

• 12+ years of management experience in a fast-paced, rapidly-changing operations environment.
• Bachelor’s degree in sales or closely related business field; MBA preferred.
• Experience leading international operations.
• Strong leadership, employee development, Lean and Six Sigma familiarity, and interest in technical systems.
• Proven ability to manage large high-performance teams and to optimize workflows in an inbound contact center; strong analytics.
• Specialized skill in running large-scale production operations, with Kaizen/Lean/DMAIC knowledge.
• Excellent oral and written communication with strong technical and analytical aptitude.

Responsibilities

• Establish and maintain executive client relations with clients, distributors, and vendors; ensure a high level of service and satisfaction.
• Oversee implementation of effective business practices and operational excellence across levels to boost client advocacy.
• Drive new revenues and growth within existing accounts; develop strategic and tactical goals; review revenues and costs.
• Coordinate operations across accounts and align with company-wide goals and initiatives.
• Manage day-to-day Account Management activities, including strategic planning and implementation of business operations.
• Serve as primary point-of-contact for client relations and satisfaction; ensure performance and productivity.
• Lead cross-functional activities with department heads to ensure client advocacy at all levels.

Skills

Management experience

Leadership

Lean & Six Sigma

Analytical skills

Education

Bachelor’s degree in sales or related business field

MBA preferred

Job description

• Establish and maintain professional executive business relations with clients, distributors and vendors and to ensure a high level of service and client satisfaction
• Oversee the implementation of effective business practices and ensure operational excellence at all levels to further enhance client satisfaction and advocacy
• Work directly with the Service Delivery teams and other key leaders in driving new revenues and increasing growth within existing accounts
• Develop strategic and tactical goals and objectives, review revenues and costs, and coordinate operations throughout accounts
• Support key initiatives/partnerships designed to advance business goals
• Manage day-to-day Account Management activities, including strategic planning, development and implementation of appropriate business operations
• Work with senior management, client representatives, and other resources to administer effective strategies, solutions, and policies consistent with established Company-wide goals and initiatives
• Serve as the company’s primary point-of-contact for client relations and satisfaction, deliver on client expectations; ensure effective account management, employee performance and productivity
• Facilitate activities with related department heads and stakeholders, provide leadership to subordinate employees, and ensure client advocacy at all levels of operations
• Develop management protocols and accountabilities to ensure the timely and thorough execution of sales strategies and ensure coordination and integration with broader corporate goals and objectives

Desired Skills & Qualifications

• The ideal candidate will have at least 12 or more management experience in a fast paced, rapidly-changing operations environment.
• Bachelor’s degree in sales or closely related business field or an equivalent combination of professional, directly related experience and directly related education; MBA preferred
• Prior experience in leading international operations
• The ideal candidate will have a strong commitment to leadership, employee development, an understanding of Lean and Six Sigma, and a keen interest in and familiarity with technical systems, in addition to an exceptional level of dedication, motivation, and intelligence.
• Demonstrated ability managing and developing large high-performance teams of associates/managers is required. Demonstrated familiarity with general principles of workflow in an inbound call/ chat/ email center, and current technologies to help manage that workflow. Must possess exceptional analytical capabilities.
• The candidate should have a specialized skill set in running large scale production operations, preferably in a contact center environment. A deep knowledge in continuous improvement methods such as Kaizen, Lean, DMAIC, etc. is required.
• Strong oral and written communication skills, as well as a strong technical and analytical aptitude are required.