Senior Managed Services Engineer - Network & Systems

HEARTLAND-BUSINESS-SYSTEMS-LLC; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Job summary

Heartland Business Systems LLC is seeking a senior IT escalation specialist to diagnose and resolve the most complex technical challenges, lead advanced projects, and ensure secure, high-performance client environments. You will mentor Tier 1/2 teams and collaborate with vendors for issue resolution.

You may specialize in networking, systems engineering, or a hybrid of both disciplines, working with clients and internal teams to improve service quality.

Qualifications

• Associate degree in a technology-related field or equivalent experience.

Responsibilities

• This role serves as a high-level escalation point for complex incidents and requests.

Skills

Active Listening

Ambition

Applied Learning

Adaptability

Assertiveness

Conflict Resolution

Decision Making

Delegating Responsibility

Detail Orientated

Honesty / Integrity

Innovative

Interpersonal

Problem Solving

Relationship Building

Resource Management

Strategic Planning

Technical Aptitude

Time Management

Education

Associate degree in technology-related field

Three or more certifications: CCNA, Network +, Server+, MS O365 or Azure

Tools

Cisco IOS

HP/Aruba networks

NX-OS

Next-Gen Firewalls

Nutanix

Azure Stack HCI

VMware

Hyper-V

LogicMonitor

Veeam

ConnectWise Manage/Automate

Meraki

Cisco ASA/FTD

Palo Alto firewalls

Fortinet firewalls

Job description

Heartland Business Systems LLC is seeking a senior IT escalation specialist to diagnose and resolve the most complex technical challenges, lead advanced projects, and ensure secure, high-performance client environments. You will mentor Tier 1/2 teams and collaborate with vendors for issue resolution.

You may specialize in networking, systems engineering, or a hybrid of both disciplines, working with clients and internal teams to improve service quality.