Senior Mainframe Technical Support Engineer

Broadcom; Chicago (IL); On-site; USD 73,000 - 117,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K with company matching

ESPP

Employee Assistance Program (EAP)

Paid holidays

Paid time off

Job summary

Broadcom's Mainframe Software Division is seeking a Technical Support Engineer to deliver omni-channel support for Broadcom product suites and ensure customers achieve desired outcomes.

The role requires advanced knowledge of mainframe environments and strong customer service and communication skills. You will engage in cross-functional collaboration, be involved in training, and act as a subject matter expert for certain product components, contributing to ongoing process improvements.

Qualifications

• Proven customer service and strong communication skills.
• Experience with mainframe environments (z/OS, Unix) preferred.
• Ability to lead teams and mentor colleagues.

Responsibilities

• Provide omni-channel support for complex product questions.
• Act as subject matter expert for Broadcom products.
• Collaborate across teams to improve CX and processes.
• Participate in scrum teams and relevant training.
• Escalate issues with clear documentation and solutions.

Skills

Customer service

Communication

Leadership

Mainframe z/OS

Unix

ACF2/SMP/E

Education

Bachelor's degree in related field

Job description

Broadcom's Mainframe Software Division is seeking a Technical Support Engineer to deliver omni-channel support for Broadcom product suites and ensure customers achieve desired outcomes.

The role requires advanced knowledge of mainframe environments and strong customer service and communication skills. You will engage in cross-functional collaboration, be involved in training, and act as a subject matter expert for certain product components, contributing to ongoing process improvements.