Senior macOS Support Engineer (Tier 2-3)

Cwsc; Morrisville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Cwsc in Morrisville, North Carolina is seeking a Customer Service Professional II specializing in macOS support. In this role, you will provide technical support for Apple systems, addressing hardware and software issues while ensuring customer satisfaction. Responsibilities include troubleshooting, documentation, and integration with enterprise services.

The ideal candidate will have 3-5 years of enterprise macOS experience and strong customer service skills. A degree in Information Technology or a related field is required, along with Apple certifications preferable.

Qualifications

• 3–5 years of experience supporting macOS in an enterprise environment.
• Experience with Tier 2-3 troubleshooting and support.
• Apple certifications (e.g., Apple Certified Support Professional) preferred.

Responsibilities

• Provide Tier 2-3 support for macOS desktops, laptops, and peripherals.
• Respond to incidents and service requests in accordance with SLAs.
• Maintain a high level of customer satisfaction through professional service delivery.

Skills

Strong knowledge of macOS operating systems and Apple hardware

Experience troubleshooting macOS software and hardware issues

Strong customer service and communication skills

Ability to manage multiple tasks and prioritize effectively

Education

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

JAMF

Intune

ServiceNow

Job description

Cwsc in Morrisville, North Carolina is seeking a Customer Service Professional II specializing in macOS support. In this role, you will provide technical support for Apple systems, addressing hardware and software issues while ensuring customer satisfaction. Responsibilities include troubleshooting, documentation, and integration with enterprise services.

The ideal candidate will have 3-5 years of enterprise macOS experience and strong customer service skills. A degree in Information Technology or a related field is required, along with Apple certifications preferable.