Senior Machine Learning Engineer

Replicant; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

A leading company in AI-driven customer service seeks a Senior Machine Learning Engineer to innovate with Large Language Models and Generative AI. You will join a dynamic team focused on enhancing user experiences through cutting-edge technology. Responsibilities include leading research applications, collaborating on ML solutions, and fostering team growth. The company offers a remote work environment, competitive salaries, and various employee perks.

Benefits

Remote working environment

Highly competitive salaries

401(k) plan

Top of the line healthcare

Health and Wellness Perk

Equipment Stipend

Flexible vacation policy

5-week sabbatical after 4.5 years

Qualifications

• 5+ years of software development experience in ML infra or tooling.
• Experience with the ML ecosystem preferred.

Responsibilities

• Lead exploration of Large Language Models and Generative AI.
• Translate research into high-performing systems.

Skills

Communication

Problem Solving

Independent Thinking

Tools

Python

PyTorch

Elastic Search

Job description

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At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs) and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

The Machine Learning team empowers enterprise customers and developers on Replicant’s platform to help create delightful conversations that provide fast and effective resolutions to their clients through contact center automation. We define and build the next generation of bot building paradigms for complex enterprise customer service and contact center automation scenarios. You will be part of a cross-functional group of engineers that are applying the latest research in Generative AI and NLP - including LLMs and other advancements in research into our core product lines.

What You'll Do

1. Leading the exploration and application of Large Language Models and Generative AI, venturing into new areas within these fields
2. Translating the latest research into high-performing systems and models that can be practically applied to enhance user experiences
3. Help set the team's strategic direction, cultivating an environment that encourages innovation and professional growth
4. Actively engaging in all aspects of development, from ideation and experimentation to implementation and deployment
5. Collaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goals

What You'll Bring

1. 5+ years of software development experience in ML infra, ML tooling, or products with ML usage
2. Preferred if experienced with the ML ecosystem (e.g. python, pytorch, faiss, elastic search)
3. Excellent communication skills and a vivid imagination
4. Passion about engineering and team culture
5. You love tackling ambiguous technical problems and developing solutions to problems with significant impact
6. You are an independent thinker and like to own and solve complex problems
7. You are interested in exploring the nuance and aesthetic of conversations

For All Full-time Employees, We Offer

• Remote working environment that respects time zone differences
• Highly competitive salaries, equity, and for US Employees, a 401(k) plan
• Top of the line healthcare (medical, vision, and dental)
• Health and Wellness Perk
• Equipment Stipend
• Flexible vacation policy
• Amazing team trips & offsites where you can find our CEO baking bread for the team
• Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners:

We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers:

We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance):

Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [e-mail].