Senior Loyalty Product Manager: Craft Clear Member Value

Expedia Group; San Jose (CA); On-site; USD 187,000 - 262,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Assistance Program

Wellness Reimbursement

Travel Discounts

IATAN Membership

Job summary

Expedia Group is seeking a Senior Product Manager in Loyalty to own messaging across the member journey, crafting a clear, value-led hierarchy that unifies the experience across hotels, flights, packages, cars, and activities. You will work with TEaL, XD, and Loyalty Tech to translate a complex program into simple, compelling narratives.

You will use research, analytics, and experimentation to measure comprehension, activation, and repeat bookings, applying AI-driven systems to improve

Qualifications

• 8+ years of product management in consumer-facing products.
• Proven track record owning end-to-end messaging across journeys.
• Experience collaborating with commercial, design, and engineering teams.
• Familiar with experimentation and data-driven measurement of messaging.

Responsibilities

• Own end-to-end loyalty messaging strategy across the member journey.
• Lead pre-booking and shopping messaging for relevant offers.
• Define and optimize post-booking messaging for clarity on earnings and benefits.
• Align loyalty messaging across hotels, flights, packages, cars, and activities.
• Partner with TEaL, XD, Loyalty Tech to translate complex programs into narratives.
• Use research and analytics to measure comprehension, activation, and repeat bookings.

Skills

Messaging strategy

Cross-functional collaboration

Experimentation

AI/ML awareness

Loyalty programs

Job description

Expedia Group is seeking a Senior Product Manager in Loyalty to own messaging across the member journey, crafting a clear, value-led hierarchy that unifies the experience across hotels, flights, packages, cars, and activities. You will work with TEaL, XD, and Loyalty Tech to translate a complex program into simple, compelling narratives.

You will use research, analytics, and experimentation to measure comprehension, activation, and repeat bookings, applying AI-driven systems to improve