Senior Logistics Manager, Americas Retail Operations

Ladders; United States; Remote; USD 143,000 - 169,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Mental health resources

Employee product discounts

Paid time off

Holiday and wellness days

Parental leave

Job summary

Ladders is seeking a Senior Logistics Manager to oversee Americas retail operations from a remote location. You will lead logistics for all retail channels, onboard new retailers, and optimize existing accounts while collaborating with 3PLs and internal teams to strengthen compliance and improve fulfillment performance.

Ideal candidates bring 7+ years in retail logistics, strong analytics, and a track record in AI-driven process improvements.

Qualifications

• 7+ years in retail logistics or supply chain operations, including 2+ years in people management.
• Expertise in retail compliance and chargeback management, with a focus on routing guides and EDI setups.
• Strong financial analysis skills, particularly in freight cost-to-serve models and PO-to-delivery optimization.
• Fluency in retail logistics KPIs like OTIF and chargeback rates, with experience owning a scorecard.
• Proficiency with AI tools for automation and reporting.

Responsibilities

• Lead logistics for all Americas retail channels, optimizing existing accounts and onboarding new retailers.
• Evaluate and set up 3PL partners for error-free retailer launches based on routing guides.
• Enforce compliance across logistics processes to protect brand reputation and performance.
• Drive operational efficiency to speed fulfillment and lower delivery times.
• Serve as escalation point for logistics issues, perform root-cause analysis and corrective actions.
• Run cost analyses to identify profitable distribution paths and manage chargebacks.
• Implement AI solutions to automate repetitive tasks and improve reporting.

Skills

Retail logistics leadership

Analytical rigor

Process improvement

People management

Cost analysis

KPI management (OTIF)

AI for automation/reporting

Tools

EDI setups

AI tools for automation

Job description

For our client, we are seeking a Senior Logistics Manager, Americas Retail Operations to join the team of a leader in the Consumer Technology space.

This role will lead retail logistics execution across the Americas, with a focus on onboarding new retail partners, optimizing existing accounts, and ensuring smooth launch readiness. The position will partner closely with 3PLs and internal stakeholders to strengthen compliance, improve fulfillment performance, and resolve issues that affect service levels and brand reputation. The ideal candidate will bring a strong mix of logistics leadership, analytical rigor, and process improvement expertise to support profitable, scalable retail operations.

Location: Remote

Compensation: $143,000 - $169,000 annually

Responsibilities

• Lead logistics for all Americas retail channels, optimizing existing accounts and onboarding new retailers.
• Evaluate and set up 3PL partners for error-free retailer launches based on routing guides.
• Enforce compliance across logistics processes to maintain brand reputation and performance.
• Drive operational efficiency to enhance fulfillment speed and reduce delivery times.
• Serve as the escalation point for logistics issues, conducting root-cause analysis and corrective actions.
• Run cost analyses to identify profitable distribution paths and manage chargeback processes.
• Implement AI solutions to automate repetitive logistics tasks and improve reporting.

Qualifications

• 7+ years in retail logistics or supply chain operations, including 2+ years in people management.
• Expertise in retail compliance and chargeback management, with a focus on routing guides and EDI setups.
• Strong financial analysis skills, particularly in freight cost-to-serve models and PO-to-delivery optimization.
• Fluency in retail logistics KPIs like OTIF and chargeback rates, with experience owning a scorecard.
• Proven proficiency in AI tools for automating processes and reporting.

Benefits

• Competitive salary and equity packages.
• Health, dental, and vision insurance, plus mental health resources.
• Employee product benefit and discounts for friends and family.
• 20 days of paid time off, 13 paid holidays, and 8 flexible wellness days.
• Paid sick leave and parental leave.

Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification—your background could be exactly what this team needs.