Senior Loan Servicing & Compliance Specialist

Salem-Five-Mortgage-Co-LLC; Salem (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) matching

Tuition reimbursement

Employee referral program

Job summary

Salem Five is seeking a Sr. Loan Servicing Specialist to manage essential mortgage and consumer servicing tasks from our Salem, MA office. You will handle inquiries, process payments, and ensure accurate statements and notices while maintaining data integrity and regulatory compliance.

You will supervise duties, monitor ticketing workflows, and assist with audits and business continuity planning. AAA-level customer focus and 3+ years in servicing roles are preferred.

Qualifications

• Associate's degree (AA) or equivalent from two-year college or technical school.
• Minimum of three years in a client-focused environment.
• Familiarity with Microsoft Excel and Word.
• Prior clerical/administrative support experience is a strong plus.

Responsibilities

• Assist with customer inquiries and requests through the ticketing system, contact center and branches.
• Research and customer contact.
• Handle residential and consumer servicing functions including payments, statements and payoff processing.
• Ensure regulatory compliance with CFPB, Dodd-Frank, Reg Z, RESPA, GLBA and investor guidelines.
• Monitor and back up designated staff; oversee JIRA Help Desk tickets.

Skills

Customer service

Research

Regulatory compliance

Team supervision

Education

AA or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Salem Five is seeking a Sr. Loan Servicing Specialist to manage essential mortgage and consumer servicing tasks from our Salem, MA office. You will handle inquiries, process payments, and ensure accurate statements and notices while maintaining data integrity and regulatory compliance.

You will supervise duties, monitor ticketing workflows, and assist with audits and business continuity planning. AAA-level customer focus and 3+ years in servicing roles are preferred.