Senior Loan Servicer (Full-Time)

Colorado Enterprise Fund; Colorado; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Hybrid work stipend

403(b) retirement plan with employer 5

Job summary

Colorado Enterprise Fund (CEF) is a nonprofit lender supporting Colorado's small businesses, focusing on underserved entrepreneurs. The Senior Loan Servicer role ensures accurate servicing, borrower communications, and compliance with SBA requirements.

The position operates in a hybrid setup, with duties spanning payment processing, quality control, and documentation oversight. CEF emphasizes a skills-first hiring approach and offers a hybrid work model, with in-person onboarding at our Denver

Qualifications

• Minimum 5 years of experience in loan servicing or related operations.
• Experience with loan management software; DLM a plus.
• Working knowledge of SBA loan servicing requirements and SOPs.
• Familiarity with ACH processing, NSF handling, and late fee administration.
• Strong posting accuracy and high-volume processing.
• Advanced reconciliation and discrepancy resolution skills.
• Ability to review transactions, provide corrective guidance, and ensure compliance.

Responsibilities

• Payment Operations & Processing.
• Servicing Quality Control & Monitoring.
• Compliance & Recordkeeping.

Skills

Loan servicing systems

SBA SOPs

ACH processing

Reconciliation

Quality control

Cross-cultural collaboration

Tools

Downhome Loan Manager (DLM)

Job description

Are you passionate about supporting Colorado's small business and entrepreneurial community?

Colorado Enterprise Fund (CEF) is a nonprofit business lending organization dedicated to the success of small businesses in Colorado. We provide access to capital for Colorado small businesses that are unable to access traditional financing. Our primary focus includes business owners who may be low-to-moderate income, minorities, women, or veterans. We’re committed to creating meaningful impact in Colorado’s communities by providing equitable and affordable business financing for entrepreneurs who cannot access bank loans or other financial resources.

Why This Role Matters

At CEF, we see our community impact through job creation, wealth building for disadvantaged populations, and the growth and success of the businesses we fund. As a Community Development Financial Institution (CDFI), we offer loans, grants, and free business coaching to entrepreneurs to help them succeed.

Colorado small business owners and entrepreneurs seek assistance from our organization in moving towards the major step of asking for financial loans that they have not been able to find from traditional resources such as banks.

Everything we do, from how we guide borrowers end to end through the loan lifecycle to how we show up for each other as a team in our everyday work, is guided by seven guiding principles. The Guiding Principles are not abstract values; they are the specific standards by which we hire, grow, and evaluate our team. Our Guiding Principles shape every step of our process, not just the final interview.

• Collaborative:
• Continuous Improvement:
• People-Centric:
• Simplify & Remove Barriers:
• Open & Direct Communication:
• Flexibility/Agility:
• Impact Driven:

Mission-Driven Team, Real Community Impact

The team, led by the Director of Loan Administration, provides packaging, pre-underwriting, closing, and loan servicing resources to support borrowers throughout the loan life cycle. The Senior Loan Servicer’s primary responsibility is quality control and monitoring of day-to-day loan servicing activities performed by the Loan Servicing Specialist, ensuring accuracy, timely completion, complete documentation, and alignment with applicable Small Business Administration (SBA) requirements and CEF's internal Standard Operating Procedures (SOPs). This scope includes borrower communications and delinquency follow-up, payment processing, reconciliations, paid loan processing, Uniform Commercial Code (UCC) filings and continuations ,loan reporting, and servicing records. The role operates with a high degree of independence, provides technical guidance, documents review findings, monitors corrective actions through resolution, and contributes to continuous improvement.

CEF offers a hybrid work environment that blends in-person connection with opportunities to be remote. Employees must be Colorado-based and can expect to travel to our Denver headquarters at least three days per week during onboarding, then one day per week onsite thereafter to support ongoing cross-functional collaboration with peers and leaders.

At Colorado Enterprise Fund, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.

On a given day, your work will include these essential duties:

• Payment Operations & Processing
• Servicing Quality Control & Monitoring
• Compliance & Recordkeeping

What You Bring

• Minimum 5 years of experience in loan servicing, loan administration, or a related financial services operations role. CDFI, community bank, or credit union experience is a plus!
• Demonstrated expert proficiency with loan management or servicing software; experience with Downhome Loan Manager (DLM) is a plus.
• Working knowledge of Small Business Administration (SBA) loan servicing requirements, including current SBA Standard Operating Procedures (SOP’s), or the demonstrated ability to learn and apply regulatory frameworks quickly.
• Familiarity with ACH payment processing, NSF handling, and grace period/late fee administration.
• Payment Posting Accuracy: Strong aptitude and accuracy in high-volume loan payment posting across all channels, including reliable batch sequencing.
• Financial Accuracy & Reconciliation: Advanced level reconciliation skills, including independent discrepancy resolution and exception queue management.
• Quality Control & Monitoring: Ability to review servicing transactions and documentation, identify errors and missing information, communicate clear corrective guidance, monitor deadlines, and verify resolution while maintaining appropriate review and approval controls.
• Cultural Emotional Intelligence: Flexibility and agility to respectfully work across a broad range of cultures, backgrounds, personalities, and working styles.

As an established CDFI, we offer the following benefits:

• Health, vision, dental and life insurance, paid parental leave, as well as 100% employer-paid short-term and long-term disability coverage.
• CEF also offers a monthly hybrid work stipend, and a 403(b) retirement plan with employer match up to 5% of an employee’s contribution.
• Our paid time off policies include ten (10) paid holidays per year, fifteen (15) days paid vacation to start, with an increase in year two, along with paid health and wellness time.