Senior Loan Operations Administrator II

Western Alliance Bank; Chandler (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical and dental insurance

401k matching program

Tuition assistance program

Paid time off

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank in Chandler, AZ seeks a Senior Loan Operations Administrator II responsible for collecting underwriting documentation, validating materials, and managing underwriting and pre-closing files for HOA loans.

You will support Lending Officers and HOA boards, prepare complete loan packages for underwriting review, and ensure adherence to bank policies. Strong multi-tasking and written communication are essential.

Qualifications

• 8+ years of related experience in Loan Administration, Lending and/or Deposit Sales, or similar field.
• Intermediate to advanced knowledge of general banking operations and regulatory compliance obligations.

Responsibilities

• Support Lending Officers and Business Development Sales Officers in processing loan requests with HOA boards and community managers to collect documentation.
• Prepare complete loan packages for review by Underwriting Analysts and credit approvers.
• Respond to questions from HOA boards regarding underwriting documentation requirements and provide guidance by phone, email, or video conference.
• Provide regular updates to the Head of Association Lending on document collection status and timelines; participate in pipeline meetings.
• Administer the document collection platform, maintain statuses, issue reminders, and present underwriting files to lending officers.

Skills

Loan Administration

Regulatory Compliance

Banking Operations

Communication Skills

Education

High School Diploma

Job description

Job Title:

Senior Loan Operations Administrator II

Location:

AZ - Chandler 3075

What you'll do:

The Senior Loan Operations Administrator is responsible for collecting underwriting documentation, validating the completeness and accuracy of materials received from loan applicants, and managing underwriting and pre‑closing files for loans originated by Association Banking.

• Support Lending Officers and Business Development Sales Officers in processing loan requests by working directly with HOA board members and community association managers to request, collect, and validate the documentation required to underwrite, approve, and board loans to homeowners associations.
• Prepare complete loan packages for review by Underwriting Analysts and credit approvers. Collaborate with team members to ensure loan submissions comply with bank policies and procedures and that all loan documentation is accurate, complete, and properly maintained.
• Respond to questions from HOA boards and community association managers regarding underwriting and pre‑closing documentation requirements. Provide clear and timely guidance by phone, email, or video conference to support the efficient collection of required documentation, engaging Lending Officers and Business Development Sales Officers as needed.
• Provide regular updates to the Head of Association Lending regarding document collection status, outstanding items, and estimated completion timelines. Participate in weekly pipeline meetings with Lending Officers and Credit Administration.
• Administer the document collection platform by maintaining current statuses, issuing reminders, monitoring outstanding items, and presenting complete underwriting files to Lending Officers and Underwriting Analysts.

What you'll need:

8+ years of related experience in Loan Administration, Lending and/or Deposit Sales, or similar field.

High school diploma required.

Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.

Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Knowledge of one or more loan types.

Proficient in multi‑tasking in a team oriented environment and focused on the highest standards of client service.

Intermediate speaking and writing communication skills.

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation