Senior Loan Operations Administrator II

Western Alliance Bancorporation; Chandler (AZ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank in Chandler, AZ is seeking a Senior Loan Operations Administrator II to manage underwriting documentation, validate materials, and oversee pre-closing files for association loans. You will work with Lending Officers, business development teams, and third parties to ensure complete, accurate documentation for underwriting and closings.

You’ll resolve issues with homeowners associations, certificates of liability insurance, and related materials, while maintaining strong

Qualifications

• 8+ years of related experience in loan administration or a similar field.
• Knowledge of general banking operations, deposit/loan products, and treasury management.
• Proficient in communication, client service, and regulatory compliance obligations.

Responsibilities

• Support Lending Officers and Business Development Sales Officers in processing loan requests by coordinating with HOA boards and managers to collect underwriting documentation.
• Prepare complete loan packages for review by Underwriting Analysts and credit approvers; ensure compliance with bank policies and proper maintenance of documents.
• Respond to questions from HOA boards and managers regarding underwriting and pre-closing documentation requirements with clear guidance by phone, email, or video conference.
• Provide regular updates to Head of Association Lending on document status, outstanding items, and timelines; participate in weekly pipeline meetings.
• Manage the document collection platform by maintaining statuses, issuing reminders, and presenting complete underwriting files to Lending Officers and Underwriting Analysts.

Skills

Loan administration

Regulatory compliance

Communication skills

Team collaboration

Documentation management

Multi-tasking

Education

High school diploma

Job description

Job Title

Senior Loan Operations Administrator II

Location

AZ - Chandler 3075

What you'll do

The Senior Loan Operations Administrator is responsible for collecting underwriting documentation, validating the completeness and accuracy of materials received from loan applicants, and managing underwriting and pre-closing files for loans originated by Association Banking. The role works closely with geographically aligned Lending Officers, Business Development Sales Officers, and third parties to obtain required documentation and collateral information from borrowers, confirm that submitted materials are complete and accurate, and research information needed to support loan closings. This customer-facing position also collaborates with the appropriate parties to resolve underwriting and closing issues involving homeowners association governing documents, certificates of liability insurance, financial documentation, and other required materials.

• o Support Lending Officers and Business Development Sales Officers in processing loan requests by working directly with HOA board members and community association managers to request, collect, and validate the documentation required to underwrite, approve, and board loans to homeowners associations.
• o Prepare complete loan packages for review by Underwriting Analysts and credit approvers. Collaborate with team members to ensure loan submissions comply with bank policies and procedures and that all loan documentation is accurate, complete, and properly maintained.
• o Respond to questions from HOA boards and community association managers regarding underwriting and pre-closing documentation requirements. Provide clear and timely guidance by phone, email, or video conference to support the efficient collection of required documentation, engaging Lending Officers and Business Development Sales Officers as needed.
• o Provide regular updates to the Head of Association Lending regarding document collection status, outstanding items, and estimated completion timelines. Participate in weekly pipeline meetings with Lending Officers and Credit Administration.
• o Administer the document collection platform by maintaining current statuses, issuing reminders, monitoring outstanding items, and presenting complete underwriting files to Lending Officers and Underwriting Analysts.

What you'll need

• 8+ years of related experience in Loan Administration, Lending and/or Deposit Sales, or similar field.
• High school diploma required.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Knowledge of one or more loan types.
• Proficient in multi-tasking in a team oriented environment and focused on the highest standards of client service.
• Intermediate speaking and writing communication skills.

Benefits you'll love

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation