Senior Living Sales Director: Impact, Growth & PTO

Experience Senior Living LLC.; Anderson (IN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Experience Senior Living LLC. seeks a Director of Sales to lead community sales efforts, build referral networks, and drive census growth. You will manage plans, analyze ROI, and supervise move-ins with a guest-centered approach across senior living environments including assisted living and memory care.

This role requires leadership, strategic thinking, and excellent communication. Ideal candidates will have senior living sales experience, a Bachelor's degree or equivalent, and the ability to

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Experience in senior living or health care sales is helpful.
• Background in sales or leasing in senior living preferred.
• Creative and out-of-the-box thinker desired.
• Strong relationship-selling capability and a demonstrated ability to close.
• Motivational interviewing techniques preferred.

Responsibilities

• Meet or exceed monthly company/community sales standards.
• Lead sales activities including face-to-face visits and tours for prospective residents.
• Respond to inquiries via telephone, email, or in person with timely follow-up.
• Maintain community database with inquiries, referrals, and follow-up communications.
• Develop relationships with referral sources and conduct field visits.
• Qualify referral sources to match services to needs and maximize referrals.
• Monitor local competition and market trends to adjust strategies.
• Create and oversee annual sales and marketing plan, ROI analysis, and marketing collateral.
• Track move-ins/move-outs and coordinate follow-up actions.
• Assist with move-in paperwork and ensure compliance with policies and licensing.

Skills

Sales experience

Relationship selling

Motivational interviewing

Communication skills

Team player

Empathy

MS Office

Driver's license

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a Director of Sales to join our amazing team!

Responsibilities:

• Meet or exceed monthly company/community sales standards.
• Primary focus on “sales zone” activities including face to face-including client home visits, voice to voice, creative follow up and purposeful planning for effective execution.
• Respond to telephone, email-online, & in-person inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties.
• Accurately maintain the community’s database by collecting and entering information about new inquiries and referral sources and recording consistent and appropriate follow up communication with inquiries, prospective residents & influencers, and referral source contacts.
• Develop and maintain relationships with potential referral sources and conduct on-going field visits.
• Qualify all current and potential referral sources, effectively matching our services to their needs, thus maximizing referral potential.
• Research and maintain current information on local competition and new services and competitors entering the marketplace.
• Create and oversee the annual community sales and marketing plan. Analyze data related to the return on investment and suggest changes in strategies or services to respond to changing market conditions. Oversee advertising and collateral.
• Accurately track move-ins, move-outs, transfers, and quantity vs. quality of referral activity, determining appropriate follow-up actions.
• As necessary, assist the team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with company policies and appropriate State Licensing regulations.
• Provide regional management with necessary paperwork and reports to actively monitor sales efforts.
• Attend and participate in core sales training events and maximize techniques to grow census/revenue.
• Provide opportunities for greater community members and prospects to visit and tour the community by promoting appropriate unique events.
• Monitor and manage the budget of the department.

• May perform other duties as assigned.

• Experience insenior living, includingassisted living and memory care environments preferred
• Bachelor's degree orequivalent experience and education preferred
• Background in sales or leasing in the health care or senior living industry helpful
• Creative and"out ofthe box" thinker desired
• Expertise in “relationshipselling” and a demonstrated ability to close
• Experience with motivational interviewing techniques preferred
• Must demonstrate competence in the following areas:
• Ability to connect and build trust with clients and their circle of influence
• Ability to understand and manage emotions arising from client situations
• Ability to guide clients toward solutions
• Experience in a customerservice-oriented setting necessary
• Demonstrated ability to work in a team environment
• Ability to show sincerity and empathy
• Effective verbal and writtencommunication skills are required, including the ability to communicate openly,honestly, and responsibly with others
• Ability to read, speak, andunderstand the English language
• Ability to work nights, weekends andholidays required
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Must possess a current driver's license
• Connect and help residents transition from home to community through thoughtful engagement at every level of interaction
• Ability to work varied schedules to include weekends, evenings, and holidays.

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.